Job description
Our company continues to grow and expand - and we don't plan on stopping any time soon as we continue to dominate our market in Arizona, Nevada, and Utah! Seeking our newest key player to hold an important position in the company which services multiple departments and carries a few different supporting roles.
All of our custom projects begin with a complimentary design consultation - our scheduling team is responsible for not only booking these appointments, but getting our customers excited about the opportunity to work with us!
Our Showroom Coordinator position is an extension of our main office and our scheduling team. You will have the same goals of booking a consultation appointment with showroom walk-ins, and creating excitement for their upcoming meeting. In addition, you will support with administrative tasks to assist the corporate office, outbound outreach to local business to create partnerships, and coordinating showroom events and activities to increase qualified appointment counts.
The role of this position is to provide excellent customer service to potential clients and be a reliable source to make the showroom and it's resources accessible to both our staff and clients. You will perform showroom tasks, assist the local sales manager with events, and perform admin duties for the corporate office (Mesa).
Our ideal candidate is someone who is coachable, adaptable, and is comfortable working independently and eager to take on new tasks and opportunities! Not only will you be answering inbound calls, but also making outbound calls to customers in our database to try to create repeat business.
Our ideal candidates are/have:
- Able to communicate effectively (written and verbal)
- Comfortable on the Phone for both Inbound and Outbound Calls
- Detail Oriented
- Organized
- Self-Driven
- Adaptable / Resourceful
- Team Player
- Strong Retention and Accuracy
- Strong Typing Skills
You must have the ability to interpret designer’s calendars in different states and territories, based on our key performance indicators, and assess what calendar offerings are available while considering the skill level required for the appointment. Office tasks will vary and change over time based on company needs - please let us know about any additional experience with accounting or customer service associated previous work.
How Do I Level Up?
As a company, we strive to offer our employees options for growth and advancement both within the department they were hired for as well as considering other opportunities that may arise. Our showroom leads specifically are eligible for incentive bonus structures, based off of closed sales from booked appointments.
We provide all training and anything needed for day to day work. Company health insurance, disability, life, and HSA are available for participation.
What Will I Do?
You will greet showroom walk-ins with a friendly manner and build rapport while creating excitement and anticipation about their upcoming appointment. When you are not servicing the showroom needs, you'll be supporting office tasks and staff as well as the sales team and regional sales manager. Our corporate office is located in Mesa, Arizona - onsite training at the corporate office will be required for the first 2-3 weeks upon hiring. Your schedule is Monday to Friday, 9:00am to 5:00pm.
Job Type: Full-time onsite.
Eligible for bonus plan as well.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
Application Question(s):
- Why are you currently looking for a new career opportunity?
- What interests you about this position? Why do you think you would be a good candidate?
Experience:
- Customer service: 1 year (Required)
Work Location: In person