At DOWC, we are continuously looking to add qualified individuals to work within our Claims team and join our family. We are searching for automotive professionals who are currently employed as Automotive Service Advisors in a dealership or repair facility. Technical experience is required. You must be career oriented and looking to take your skills to the next level. You will be working in a newly renovated corporate office, assisting our clients via telephone with their warranty needs and/or mechanical breakdowns. We handle warranty claims for cars, light/heavy duty trucks, RVs, powersports and motorcycles.
Our team members enjoy a 40-hour work week, an aggressive paid time off plan, full benefit package with matching 401k, a supportive staff and are appreciated for their efforts every minute of every day!
Summary of Duties:
· Review and authorize mechanical claims pertaining to our contract guidelines.
· Utilize Mitchell Pro Demand and labor guides to obtain labor times for specific mechanical repairs
· Able to communicate with customers effectively by telephone and computer
· Use multiple computer programs to process claims, labor times, and review documents
Qualifications:
· High school diploma or GED preferred. Technical training or a bachelor’s degree a plus.
· Hands-on automotive repair or equivalent automotive technical experience.
· An understanding of the theory of Automotive Technology, and diagnostics.
· Experience in a repair shop or dealership as a service advisor and/or technician.
· Outstanding verbal and written communication skills.
· Proficient use of current computer systems such as Microsoft Office.
· Ability to handle heavy call volume.
· Possess customer service skills around conflict resolution and negotiation.
· Ability to prioritize, meet deadlines, multitask, and always remain professional.
· Strong organizational skills and detail oriented.
· Bilingual (Spanish & English) candidates a plus but not a requirement.
DOWC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact us for assistance.
Job Type: Full-time
Pay: $30.00 - $32.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Day range:
Shift:
Ability to Relocate:
- Parsippany, NJ: Relocate before starting work (Required)
Work Location: In person