We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.
Requirements:
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Minimum 3 year experience in a Dental office setting; preferably with a high volume of admissions, phone appointments, or other customer service activities.
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Must have experience using various computer programs including Microsoft Office products and Dental Software.
Responsibilities:
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Provide an exceptional patient experience by ensuring that patients are scheduled properly and in a timely fashion.
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Work in conjunction with the Dental Office Manager to manage day-to-day operations of the front office.
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Prepare, maintain and monitor schedule for multiple providers.
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Schedule patients for efficient use of doctor and staff time.
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Confirm appointments according to protocol and patient preferences.
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Fill cancelled/rescheduled appointments assuring schedule is full and check the daily schedule for accuracy.
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Understand dental procedures and dental terminology for proper scheduling and treatment coordinating.
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Present and explain treatment plans.
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Assist the patient with establishing a plan for scheduling and prioritizing their treatment plan.
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Coordinate daily schedule with patient treatment needs and available treatment times.
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Verify dental insurance information.
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Understand insurance benefits to effectively educate patients on their dental benefits and communicate with business department.
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Perform preauthorizations as needed and patient follow-up.
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Scan patient forms into dental software and manage document center.
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Obtains necessary financial, and/or medical updates along with HIPAA forms.
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Greet and check patients in and out before and after treatment.
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Answer incoming calls to include: new patient calls, emergencies, requesting records, and follow up.
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Work closely with clinical staff and other front office staff to assure smooth flow of patient care.
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Perform general front office duties and other duties as required.
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Perform clinical dental assistant duties as requested.
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Performs other duties as assigned.
Benefits:
- PTO accrual
- 401k with company match
- Company sponsored ongoing training and certification opportunities.
- Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.