Nauset Disposal, A Waste Connections Company is looking for a Call Center Representative to join our team for the summer season in South Yarmouth, MA.
JOB RESPONSIBILITIES:
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Serve as point of contact for all internal and external customers (new and existing)
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Respond to customer and resident inquiries via phone or email for questions related to waste and recycling services, including scheduling and pick up
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Analyze account activity and suggest opportunities for service improvements to the customer.
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Maintain appropriate files and documentation, in accordance with company policy and internal controls
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Liaise with internal teams to determine service requirements, resolve problems or complaints.
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Coordinate drivers according to customer requests
JOB REQUIREMENTS:
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1 year of customer service/office admin experience
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Excellent time management and prioritization skills
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Strong written and oral communication skills
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Critical and logical thinking skills
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.