Job Overview:
We are the world's leading manufacturer of custom mobility carts for disabled animals. A small family business for the past 25 years, we are searching for a reliable, dedicated person who sincerely cares about animals, especially dogs and cats. A background as a vet tech or vet receptionist would be an added plus!
We are seeking a dynamic Customer Service/Sales Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and driving sales through effective communication and product knowledge.
Duties:
- Interact with customers via phone, email, and in-person to provide information about products and services
- Handle customer inquiries, resolve issues, and ensure customer satisfaction
- Process orders, returns, and exchanges accurately and efficiently
- Utilize upselling techniques to increase sales revenue
- Maintain customer records by updating account information in the database
- Collaborate with the sales team to meet and exceed sales targets
Qualifications:
- Strong analytical skills to assess customer needs and recommend appropriate solutions
- Proficiency in English; fluency in Spanish is a plus
- Previous experience in customer service or sales roles preferred
- Excellent phone etiquette and communication skills
- Ability to perform data entry accurately and efficiently
- Multilingual abilities are advantageous for this role
Benefits:
- Competitive salary commensurate with experience
- Opportunities for career growth and advancement within the company
- Comprehensive training program provided
If you are a motivated individual with a passion for delivering outstanding customer service while driving sales, we encourage you to apply for this exciting Customer Service/Sales Representative position.
Job Type: Full-time
Pay: $18.31 - $22.05 per hour
Benefits:
- Dental insurance
- Flexible schedule
- On-the-job training
- Paid time off
Experience level:
Shift:
Weekly day range:
Work setting:
Application Question(s):
- Are you comfortable handling dogs, some of whom will be paralyzed and incontinent?
Do you have any experience working with animals - i.e. doggy daycare, vet office, dog walking? What kind of computer skills do you have ? Any knowledge of Quickbooks?
Ability to Relocate:
- Shelburne Falls, MA 01370: Relocate before starting work (Required)
Work Location: In person