Automotive Service Advisor
Job Description
Automotive Service Advisor
World Car Nissan Seeking qualified Service Advisors.
Dealership experience is preferred but will consider with applicants with automotive background.
RESPONSIBILITIES:
- Interpreting customer concerns and comments and liaising with technicians.
- Greeting customers and scheduling services.
- Liaison with the customer about any additional work required.
- Estimating time and costs associated with repairs.
- Handling customer complaints.
- Responding to customer requests and needs.
- Working with technicians and tracking the vehicle through the workshop.
Duties include but are not limited to:
- Listen to requests for desired service(s) and explain the repair or service order.
- Generate profit by selling service repairs.
- Estimate cost and time needed to perform a repair and gather needed information for extended warranties and insurance claims.
- Deal with customer account status and methods of payments.
- Handle customer complaints and ensure high customer satisfaction standards.
- Promote service facilities to encourage repeat business.
- Periodically check on the progress of customer's vehicle during servicing and contact customer when technicians discover additional problems; get customer approval to perform additional work and explain the work performed and the corresponding charges.
- Carrie out after sales follow-ups to build and maintain positive relationships.
REQUIREMENTS:
- Strong computer literacy and good working knowledge of most common windows based programs and knowledgeable using D.M.S. systems.
- Thorough understanding of the Automotive After Sales market/industry.
- Strong customer service focus and ability to resolve customer inquiries/issues.
- Must pass pre-employment drug and background screening.
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Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Supplemental pay types:
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location:
Paid Training:
Management:
This Company Describes Its Culture as:
- Detail-oriented -- quality and precision-focused
- Aggressive -- competitive and growth-oriented
- Outcome-oriented -- results-focused with strong performance culture
- Stable -- traditional, stable, strong processes
Benefit Conditions:
Work Remotely:
COVID-19 Precaution(s):
- Temperature screenings
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
Work Location: In person