POSITION SUMMARY
The Customer Service Associate, International position is responsible for helping in the establishment and growth of the Nordic Naturals brand in selected international markets.
ESSENTIAL FUNCTIONS: Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
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Learn about business practices, trends, market, competition, keys for success in the territory/market segment
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Liaise between Nordic Naturals and distributors for all new product launches
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Work with International Sales Manager to review current promotional materials and recommend localization as needed
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Increase sales by offering new products, work with distributors to identify products that have potentially work in the assigned territory
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Assist in forecasting for assigned accounts
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Work with distributor and accounting to ensure assigned accounts are in good standing.
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Process distributors credits and quarter marketing coop spend
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Handle all distributor shipping logistics
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Assist in project management of customized orders by liaising with Materials department and distributor.
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Other duties as assigned.
POSITION QUALIFICATIONS
Competency Statement(s)
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Positive - Ability to view all situations with a positive attitude.
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Innovative - Ability to look beyond the standard solutions and "think outside the box".
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Communication - Ability to communicate effectively with others using spoken and written word clearly and concisely.
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Detail Oriented - Ability to pay attention to the minute details of a project or task.
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Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
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Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Working Under Pressure - Ability to complete assigned tasks and remain receptive to critiques and feedback on projects during demanding times.
SKILLS & ABILITIES
Computer Skills: This position requires knowledge of company designated warehouse management software, basic skills with Microsoft Office, and Google Suite.
Other Requirements: BA/BS in Business, Science or related field plus 2 years experience in related field or equivalent combination of education and experience. The ability to fluently speak and write a second language is preferred but not required.
Pay, Benefits & Perks:
The estimated annual pay for this role is $55,000 to $60,000. This pay is an estimate, and the exact compensation may vary depending on an applicant's location, skills, prior experience, professional qualifications, and other relevant factors. Additional compensation may also include incentive compensation (i.e. bonus or commission) if applicable.
At Nordic Naturals, ‘step one’ toward achieving our goal of a healthy world is taking care of our family of employees. We offer a comprehensive and attractive benefits program to employees and eligible family members. Our benefits & perks include the following:
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Multiple Health Plan Options
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Dental & Vision
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Dedicated Mental Health & Wellness Plan
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Access to Multiple EAP Plans
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Employer Paid Life Insurance
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PTO
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Paid Holidays (10 holidays per year)
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Paid Sabbatical (3 weeks of paid sabbatical after every 5 years of employment)
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401(k) Retirement Plan (employer matches dollar for dollar up to 3%)
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Free Monthly Supplements
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Product Discount Program
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Wellness Coach
Nordic Naturals is an equal opportunity employer. A pre-employment drug screening and background check are conditions of employment.
At Nordic Naturals, we’re committed to delivering the world’s safest, most effective nutrients essential to health. Our award-winning omega-3 fish oil and other foundational nutrients are research supported, expertly formulated, rigorously tested, proven effective and, best of all, great tasting. With products for the whole family, we deliver the nutrients essential for healthy living.