Duties include:
o Configuring, installing & supporting Networks Plus managed services
o Monitoring network equipment and network performance across all managed systems
o Providing customer service & technical support for both customers and field technicians
o Troubleshooting hardware, software, and system issues
o Maintaining detailed documentation of customer environments & infrastructure
o Analyzing and responding to cybersecurity threat management platform alerts
o Analyzing, monitoring & making recommendations to improve performance of customer environments.
o Configuring, installing, and supporting Microsoft 365 Productivity and Security services
o Configuring, installing & supporting network infrastructure such as computers, printers, switches, firewalls, and other equipment.
Requirements:
o A+, Network+, or Security+ Certification, or equivalent required within first year of hire
o Training related to Networks Plus managed service product lines completed within 6 months of hire
o Moderate understanding of Windows Server and Desktop Operating Systems
o Excellent communication (both written & oral) and interpersonal skills
o Ability to work effectively in a team environment
o General awareness of technical troubleshooting processes and procedures
o 1 year experience direct end-user-facing customer support, preferred
o 1 year experience IT service & support, preferred
o Self-driven and motivated to provide excellent service
o Must be able to lift up to 50 lbs.
o Residency within 30 miles of Manhattan, KS
o Driver’s license and good driving record, required
o Associates or Technical degree, required
We are an Equal Opportunity Employer.
Please send resume to hr@bluevalley.net
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
Ability to Relocate:
- Manhattan, KS 66502: Relocate before starting work (Required)
Work Location: In person