Job Title: Warranty Administrator
Location: Bomnin Automotive
Reports To: Service Manager/Director, Service Operations Director
Job Status: Full-time, Exempt
Department: Service
Job Summary:
The Warranty Administrator at Bomnin Automotive is a critical role responsible for efficiently processing warranty claims, ensuring accurate documentation, and maximizing reimbursement from manufacturers. This position requires strong attention to detail, organizational skills, and a thorough understanding of automotive warranties.
Key Responsibilities:
- Warranty Claim Processing:
- Accurately complete and submit warranty claims to automotive manufacturers.
- Verify that all required documentation, including repair orders and parts invoices, is complete and compliant with manufacturer guidelines.
- Ensure timely submission of warranty claims to maximize reimbursement.
- Parts and Labor Warranty Verification:
- Verify warranty coverage for parts and labor on repair orders.
- Confirm eligibility for warranty claims based on manufacturer guidelines.
- Communicate with service advisors and technicians to gather necessary information.
- Warranty Reimbursement:
- Monitor and track warranty claim status and reimbursement.
- Follow up on pending claims and discrepancies with manufacturers.
- Maximize warranty reimbursement for the dealership.
- Record Keeping:
- Maintain accurate and organized warranty records, both digitally and physically.
- File and store warranty-related documentation for future reference.
- Assist in preparing for and performing warranty audits.
- Customer Communication:
- Communicate warranty information and updates to service advisors, technicians, and customers as needed.
- Address customer inquiries and concerns related to warranty coverage.
- Compliance and Reporting:
- Ensure compliance with manufacturer warranty programs and guidelines.
- Generate and analyze warranty reports to identify trends and areas for improvement.