Essential Duties and Responsibilities:
The front desk receptionist is the first person to acknowledge and greet the patient upon their entrance to the clinic, so a professional and friendly attitude is essential for this role. The receptionist will complete various duties throughout the front desk area that includes but is not limited to answering phone calls, checking in patients, verifying insurance, and processing payments. The home base for this position with be the Holly Springs office, but may require occasional travel between the Apex and Knightdale clinics as well. The front desk receptionist will:
● Answer all incoming calls professionally and with a courteous and friendly attitude; assesses callers needs and directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner.
● Check the patients in and out.
● Verify insurance and patient financial responsibility.
● Obtain authorizations for procedures as needed.
● Schedule new patients and return appointments in the computer system in accordance with physician and/or office guidelines. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
● Utilize eClinicalWorks Electronic Medical Record System to obtain or document patient information.
● Obtain and enter all authorization and correspondence relating to referrals in patients charts and computers.
● Schedule outpatient appointments/testing and hospital admissions upon request.
● Collect co-pays or other payments at time of visit.
● Provide patients with accurate and legible appointment cards. Documents' no shows in patient's chart for missed visits.
● Reschedule any missed appointments and conducts follow-up with patients that may have missed their appointment.
● Abide by patient confidentiality regulations to protect the patient and clinic/practice and adheres to HIPAA regulations.
● Prepare correspondence, memos, forms, and other typing as requested by the supervisor.
● Maintain composure when dealing with difficult situations.
● Other duties as assigned.
Required Education and Work Experience:
- High School Diploma
- 2+ years medical front desk receptionist experience
- Willingness to travel to Holly Springs, Apex and Knightdale clinics as needed
- Knowledge of medical terminology and insurance verification
- Knowledge of prior authorizations and referral management is preferred
- Knowledge of incoming referrals
- Patient scheduling
- Answering phones
- Checking patients in and out
- Proficiency with EMR
- Ability to communicate and collaborate effectively with staff, physicians, and external customers
- Strong ability to multitask
- Works to resolve problems or determines an appropriate course of action in a timely manner
- Ability to multi-task and move from one project to another as needed
- Strong time management, follow-through and organizational skills
Physical Requirements:
● Requires long periods of standing and walking
● Physical activity can be irregular and fast-paced regularly
● Must possess sufficient eye-hand coordination/manual dexterity to operate medical and office equipment
● Required normal range of hearing and eyesight to record, prepare, and communicate appropriate reports and evaluations
● Must be able to lift 50 pounds with no assistance
Work Environment:
● Work performed in office environment
● Involves frequent contact with patients, physicians, and medical office staff
● Work may be stressful at times
● Interaction with others is frequent and often disruptive
Pay:
$16-$18 depending on experience.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Healthcare setting:
Medical specialties:
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Do you have reliable transportation?
- It is preferred to live within 20 miles of the clinic? How far do you live from Hollys Springs clinic?
Education:
- High school or equivalent (Required)
Experience:
- Front desk receptionist: 1 year (Preferred)
- EMR systems: 2 years (Preferred)
- Medical office: 2 years (Preferred)
Work Location: In person