We are seeking a highly motivated and reliable Call Center Agent to join our team. As a Call Center Agent, you will be responsible for providing outstanding customer service and support to our clients.
In this role, you will be responsible for answering incoming calls, listening to customer inquiries, and providing accurate and timely responses. You will also handle customer complaints and ensure that they are resolved efficiently and to the satisfaction of the customer. Additionally, you will be responsible for maintaining thorough and accurate records of customer interactions and transactions.
To succeed in this role, you must have excellent communication skills, both verbal and written, as well as strong problem-solving abilities. You should be detail-oriented, organized, and able to work well under pressure.
Responsibilities
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Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate and timely information to customers
- Resolve customer complaints and concerns to the satisfaction of the customer
- Record customer interactions and transactions accurately
- Identify and escalate priority issues to the appropriate team or individual
- Follow up on customer interactions as needed
- Achieve and maintain performance targets
Requirements
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Excellent communication skills, both verbal and written
- Strong problem-solving abilities
- Detail-oriented and organized
- Ability to work well under pressure
- Previous customer service experience preferred
- Proficient in using computers and various software applications
- Ability to multitask and prioritize responsibilities
- High school diploma or equivalent required
Benefits
- Competitive salary
- Health insurance options
- Retirement savings plan
- Paid time off
- Career development opportunities