The Sales Associate position is an integral part of our customer experience. This position will provide product information, answer questions and resolve customer problems with efficiency. This position is responsible for providing support to the sales group (both part sales and golf car sales) to make sure the experience results in high level of customer satisfaction, loyalty and retention.
Responsibilities:
- Ensure customers receive an outstanding customer experience by meeting/greeting and answering product questions on the showroom floor
- Assessing customer needs and recommend solutions
- Promoting product offers
- Keeping the showroom and displays in an attractive and safe manner
- Processing transactions at the counter and over the phone
- Take ownership of customer issues and follow problems through to resolution
- Identify goals and determine and deploy strategies focused on premium customer service
- Keep accurate records and document customer service actions and discussions and provide follow up to customers regarding previous quotes
- Develop sales promotions
- Actively pursue product and part knowledge
- Provide back up to sales team members as needed
- Other duties as assigned
Requirements:
- Proficient in prioritizing and managing multiple tasks
- Proven experience in implementing processes and procedures
- Able to approach problems objectively and work logically to find a sustainable solution
- Capable of working both with a team and independently
- Experience working in a customer facing role
- Excellent communication skills and a willingness to go the extra mile to meet our customer’s needs
- High attention to details
- Minimum of associates degree or equivalent experience
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Expected hours: 50 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Ability to Relocate:
- Dubuque, IA 52003: Relocate before starting work (Required)
Work Location: In person