The Neighborhood Center of West Volusia is “a place with a heart”, our mission is to feed the hungry, house the homeless, and prevent homelessness.
The Neighborhood Center of West Volusia employs compassionate, skilled professionals who are committed to excellence, enjoy teamwork, and contribute daily to our mission and culture of caring. Team members experience a friendly, supportive atmosphere, leadership support, autonomy, flexibility and the privilege of doing meaningful, rewarding work.
Job Purpose: The Customer Service Assistant is primarily responsible for performing customer check-out procedures, store opening and closing procedures, assisting customers, cleaning, sorting, pricing, and placing donated items. This position will also support the pickup of furniture and other large donations throughout the community.
- Assists customers promptly and courteously.
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Sorts, cleans, and prices merchandise to be sold.
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Professionally operates cash register and efficiently manages cash handling procedures, computes sales prices, totals purchases, and receives/processes cash or credit payment.
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Ensures cleanliness in the store showroom.
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Assists with picking up furniture and other large donations throughout the community.
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Reports to work on Saturdays on a rotating, predetermined schedule.
- Supports managers with training and supervising volunteers.
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Assists Management with any additional duties as needed.
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Provides exceptional customer service by representing the Neighborhood Center of West Volusia in a positive manner to donors, customers, and the general public.
- A High School Diploma or General Educational Development (GED) certificate. Two years of experience in an equivalent position may be substituted for education.
- A valid Florida Driver’s License and eligibility to work in the United States
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Strong attention to detail.
- Excellent communication and interpersonal skills, demonstrated by greeting customers and/or donors in a friendly, courteous, and professional manner.
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A working knowledge of retail store operations, including sales, customer service, and pricing.
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Experience with a cash register, general office equipment, and intermediate computer skills.
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Sensitivity to the service population’s cultural and socioeconomic characteristics.
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The ability to stand for long periods, bend, and lift up to 50lbs.
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The ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.
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The ability to speak effectively with individuals and small groups.
- The ability to work individually and collaborate with teams.
- Maintain a safe environment for all staff members and clients.
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Understand and follow all agency policies and procedures as directed by the personnel manual and guidance from the Thrift Store Manager and Chief Development Officer.
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Complete assigned tasks and associated paperwork in a timely manner.
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Attend meetings as required, including all mandatory staff meetings, any necessary emergency meetings, and staff training. Participates in required and elective staff development activities.
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Perform all duties listed in the job description.
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Maintain strict client and staff confidentiality at all times.
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Represent the agency in a professional manner consistent with the NHCWV mission.
The Neighborhood Center of West Volusia provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.