Important Recruitment Information for this vacancy:
Job Posting closes: 07/09/2024
Supporting Documents Uploaded By: 07/10/2024
Agency Information:
Kansas Department of Revenue
Revenue Recovery
Topeka, Kansas or Statewide
www.ksrevenue.org
About the Position:
Who can apply: Anyone can apply
Classified/Unclassified Service: Unclassified
Full-Time/Part-Time: Full-Time
Regular/Temporary: Regular
Work Schedule: 8:00 AM - 5:00 PM; Monday - Friday
Eligible to Receive Benefits: Yes
Veterans' Preference Eligible: Yes
Search Keywords: KDOR
Compensation:
Hourly Pay: $17.39
Bilingual English/Spanish Hourly Pay: $18.28
Employment Benefits:
- Comprehensive medical, mental, dental, vision, and additional coverage
- Sick & Vacation leave
- Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
- Paid State Holidays (designated by the Governor annually)
- Employee discounts with the STAR Program
- Retirement and deferred compensation programs
Visit the Employee Benefits page for more information…
Position Summary:
This position is on the 3rd Party Team in Revenue Recovery. Contact is made with taxpayers via telephone, written correspondence, as well as face-to-face communication in Kansas Department of Revenue (KDOR) office setting. Prepares and processes tax warrants, satisfaction of judgments, lien payoffs, and dismissals. Reviews income tax and business tax accounts to ensure taxpayers have been afforded due process prior to application of legal remedies. Processes returns and correspondence for various tax types. Works with 3rd party vendors daily providing them with information, advice, and direction for handling KDOR accounts. Makes adjustments in KDOR systems to correct accounts, contacts the taxpayer with the outcome and updates the assigned vendor with the correct balance. Communicates directly with taxpayers and/or their assigned representatives. Provides taxpayer education concerning applicable state tax laws, regulations, forms, and services as related to all taxes administered by KDOR. Upon completion of training and any other requirements the selected candidate may be eligible to work remotely from their home on a hybrid basis. Receive phone calls from taxpayers via Legal Case Management (LCM) phone line. This position is eligible to be a home-based position but will require a few days in the Topeka office for orientation, equipment pick up, and some initial training. KDOR will provide all equipment, however employee is responsible for home office workstation. Employee will be reimbursed for travel, lodging and food. Candidates working from home must have access to stable high speed internet services with download/upload and latency speeds to support our systems. If candidate prefers to work in the office, this position is based out of the Topeka office.
https://www.ksrevenue.gov/pd/K0233184 .pdf
Qualifications:
Education: High school diploma or equivalent.
Minimum Qualifications: One year experience in interviewing, investigating or providing technical assistance to clients, customers, or the public, and one year experience or education in auditing or accounting support work. Education may be substituted for experience as determined relevant by the agency.
Preferred Experience: Prefer the ability to communicate information and ideas; assist people in a professional and impartial manner; retain self-control under stressful conditions; and maintain working relationships with the public and fellow employees. Prefer knowledge of accounting principles, telephone collection techniques, Kansas and Federal income tax filing requirements and forms, Kansas business tax filing requirements and forms, make determinations and adopt corrective action predicated on tax laws, rulings, precedents, and reference material related to Taxation.
Preferred Skills: Word, Excel, PowerPoint, Access, proofreading, editing, and attention to detail. Good written and oral commuication skills, phone, email, adaptable, flexible and willing to work with a team.
Post-Offer, Pre-employment Requirements: KBI and FBI fingerprint required due to access to Federal Tax Information files in KDOR systems.
Special Requirements: If employee is working remotely, they must have a locked secure location for all equipment and access to stable high speed internet services with download/upload and latency speeds to upport our systems.
Recruiter Contact Information:
- Email: KDOR_Recruitment@ks.gov
- Phone: (785) 296-3077
- Mailing Address: Kansas Department of Revenue, Office of Personnel Services, 109 SW 9th Street, Topeka, KS 66612
Job Application Process:
- First Sign in or register as a New User.
- Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications.
- Upload required documents listed below for the Careers> My Job Applications page.
- Start your draft job application, upload other required documents, and Submit when it is complete.
- Manage your draft and submitted applications on the Careers> My Job Applications page.
- Check your email and My Job Notifications for written communications from the Recruiter.
- Email – sent to the Preferred email on the My Contact Information page
- Notifications – view the Careers> My Job Notifications page
Helpful Resources at jobs.ks.gov: “How to Apply for a Job – Instructions” and “How to Search for a Job – Instructions"
Required Documents for this Application to be Complete:
Upload these on the Careers - My Job Applications page:
- Transcripts (if necessary)
- DD214 (if you are claiming Veteran’s Preference)
Upload these on the Attachments step in your Job Application:
Helpful Resources at jobs.ks.gov: “How, What, & Where do I Upload Documents”
How to Claim Veterans Preference
Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.
Learn more about claiming Veteran’s Preference
Equal Employment Opportunity
The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.
Reasonable Accommodation Policy Statement: The Americans with Disabilities Act Amendments Act of 2008 ensures you the right to reasonable accommodations. A request for an accommodation will not affect your opportunities for employment with the State of Kansas. Arrangements will be made if you have a disability that requires an accommodation for completing an application form, interviewing or any other part of the employment process. It is your responsibility to make your needs known to the KDOR Recruitment Office at 785-296-3077.