Overall Responsibilities
- Responsible for running all overnight duties at the Front Desk.
- Complete Night Audit procedures from Fosse
- Always use guest name. Listen intently to each guest, focusing directly on them during each interaction.
- Use aggressive hospitality skills, which include:
- Smile and Greet every Guest
- Speak to the guest in a warm, friendly and courteous manner. Display genuine and enthusiastic interest in the guest, pay complete attention
- Anticipate guest needs and be flexible in responding to them
- Be knowledgeable about your job
- LEARN to take ownership of guest problems and resolve them
- Maintain and promote Guest Hospitality at all times.
- Stock lobby Market on a daily basis.
- Ensure all Front desk items are stocked
- Be familiar with day-to-day selling strategy of rooms.
- Have knowledge of any and all promotions and/or current programs (i.e. Marriott Rewards, Hotel Packages) etc.
- Maintain a high standard of personal hygiene and be in proper uniform at all times.
- Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or supervisor.
Qualifications
- The hotel operates seven days a week, 24 hours a day. All associates must realize this fact and be aware that at times it may be necessary to move an associate from their accustomed shift as business demands.
- Each associate is expected to carry out all reasonable requests by management, which the associate is capable of performing.
- Night Auditor Experience
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 32 – 40 per week
Benefits:
Schedule:
- 8 hour shift
- Night shift
- Weekends as needed
Work setting:
Work Location: In person