Ally Communications Job Opening: IT Network and Support Specialist
Location: On-Site - 220 W Tennessee St, Florence, AL 35630
Terms: Full-Time / Hourly
Salary/rate: $22-$27
Schedule: Flexible – Business Hours are M-Th 8am-5pm, and F 8am-Noon
Who is Ally Communications?
Based in Florence, AL, we are a technology company that provides Managed IT, VoIP, Internet, and Cellular services to businesses throughout the United States. We provide phenomenal service and are very proud that we’ve never received less than a 5-star review on Google, and our support team boasts a customer happiness score of 99.9%.
What’s it like to work at Ally?
For most of us, this is the best team we’ve ever worked with and the best job we’ve ever had. It’s fun, fast-paced, rewarding, and sometimes challenging. Maintaining an enjoyable work culture will always be our top priority. These are the top reasons our team loves working for Ally:
The people are exceptional – fun, kind, highly skilled, intelligent, and helpful
Competitive pay and benefits
Raises and bonuses every year
Flexible Schedule, closed Fridays at noon
Team lunch every Friday
Stocked kitchen with everyone’s favorite drinks and snacks
Feedback is welcome from everyone, and we utilize monthly anonymous surveys
Employee feedback leads to improvements
Monthly one-on-one meetings
Quarterly reviews
Well-documented processes
Opportunities for advancement
Individual growth is a priority
Goals and expectations are clear
Recession-proof business model
What does a typical day look like?
On a typical day, an IT Network Specialist starts by checking their email, Teams, and voicemail and scheduling their day on their calendar. We have a team huddle at 812am. Throughout the day, they divide their time between working on support tickets, installation projects, updating knowledge base articles, and training.
Day to day responsibilities
· Helpdesk
o Answer support phone calls and perform on-site service in a courteous and professional manner
o Triage and qualify support requests
o Ensure accurate details and descriptions of issues
o Resolve as many requests on the first contact as possible when possible to complete
o Basic support for WAN/LAN, VoIP, workstations, and servers and complex support where SOPs exist and/or subject expertise is sufficient
o Installation of software, workstations, and network hardware
o Maintain high CSAT score
· Projects
o Install network hardware, infrastructure, and cabling
o White-Glove system design, implementation, and training for Ally Voice (our VoIP platform)
o Support projects team as required
· Tier 2 Support
o Act as an escalation point for subject matter expertise, server support, and complex support
o Support desktops and users as required through escalation or volume management
o Support servers, LAN/WAN, disaster recovery, backup platforms, Microsoft 365, domains, email security, and advanced line of business applications
o Schedule and manage proactive management of client environments
· General Responsibilities
o Build and maintain client and internal documentation
o Maintain 80% utilization between helpdesk and projects
o Maintain accountability to day-to-day administrative responsibilities, including entering time, supporting teammates, and maintaining documentation
o Re-stock assigned work vehicle, including a weekly audit
o Create and maintain knowledgebase articles for internal or client use
What we need from you
Abide by all company policies
Provide awesome customer service
Stay organized in a fast-paced environment
Be open, honest, and direct
Punctual and dependable attendance
Help everyone be successful
Have a positive attitude and be kind
Meet quarterly and annual goals, such as training and reading assignments
Be able to lift and carry boxes up to 50 lbs
Be able to climb ladders with a maximum weight rating of 275 lbs
What skills & experience you will bring to us
5+ years of experience with helpdesk platforms preferred, 2+ years required
Qualifications and certifications in the IT field such as A+, N+, Project+, Security+, MSP, MCSE, CCNA
Experience designing, installing, and managing advanced IT infrastructure
Familiarity with Engenius, Ubiquiti, and/or Watchguard products is a plus
Excellent time management skills
Excellent conflict management skills
Assertive and ambitious personality
Outstanding communication and interpersonal abilities
Ability to think critically and creatively
Ability to learn quickly
Proficiency with Microsoft 365 - Outlook, Excel, Word
Benefits offered
Bonuses and raises are evaluated at least once per year
Unlimited cell phone or allowance
Shirts provided - Polos, Dress Shirts, and T-Shirts
Available after a 90-day probational period:
Company-Paid Insurance – Life, LTD, STD
Employee-Paid Insurance - Critical illness, dental, vision, and more
Bereavement Leave - 24 hours/3 days
Paid Vacation - 40 hours and then increasing 40 more hours at 2nd, 5th, and 10th anniversaries
Personal Days - 48 hours/6 days per year then increasing to 64 hours/8 days at 2nd anniversary
Available after one year - Company IRA with 3% match
Job Type: Full-time
Pay: $26.00 - $35.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Life insurance
- Paid time off
- Vision insurance
Compensation package:
Experience level:
- 10 years
- 11+ years
- 5 years
- 6 years
- 7 years
- 8 years
- 9 years
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Experience:
- VoIP: 5 years (Preferred)
- Help desk: 5 years (Required)
- Firewall: 5 years (Required)
- Network management: 5 years (Required)
- Software troubleshooting: 5 years (Preferred)
- Computer networking: 5 years (Required)
- Computer hardware: 5 years (Required)
Ability to Relocate:
- Florence, AL 35630: Relocate with an employer provided relocation package (Required)
Work Location: In person