Job Title: Loss Prevention Manager
General Purpose:
The Loss Prevention Manager at DealBadger Services is accountable for safeguarding company assets and achieving shortage and safety goals across assigned locations. This role directs and promotes all aspects of loss prevention initiatives, ensuring the implementation of effective safety solutions and providing consistent leadership to minimize operational losses due to theft, fraud, and safety incidents. The Loss Prevention Manager plays a crucial role in maintaining a secure environment for DealBadger employees, customers, and vendors.
Essential Functions:
- Detect and apprehend shoplifters, dishonest associates, and vendors using CCTV, exception-based reporting systems, and other tools provided by the company.
- Conduct thorough investigations and process external and internal apprehensions following company guidelines.
- Identify, report, and investigate all allegations of theft and fraud, preparing necessary documentation and evidence for investigations.
- Conduct regular loss prevention shortage audits objectively and consistently.
- Coach, train, and guide store leadership and associates on best practices to reduce operational losses.
- Collaborate with law enforcement agencies as necessary and manage security incidents and crisis situations.
- Support the company's shrink reduction strategy and maintain strict confidentiality in all aspects of investigations.
- Represent the company in court proceedings related to loss prevention matters.
- Handle and de-escalate hostile situations effectively and maintain flexibility to travel between locations as required.
- Improve facility financial loss and Waste KPIs while upholding high standards of presentation and professionalism.
- Enhance DealBadger's safety and evacuation policies under the direction of the President.
Qualifications & Special Skills Required:
- Associate degree or higher preferred, preferably in Business or Criminal Justice, or equivalent work experience.
- Minimum of 2 years of directly related experience in multi-unit loss prevention or retail.
- Proven track record in implementing successful loss prevention, shortage control, accident reduction, and fraud prevention programs.
- Strong written and verbal communication skills, with effective presentation abilities.
- Ability to adapt to changing environments, excellent analytical and problem-solving skills.
- Demonstrated ability to make sound decisions under pressure and attention to detail.
- Maintains confidentiality and exhibits the highest level of personal integrity.
- Experience conducting retail investigations, including multiple retail investigations.
- Ability to work independently with minimal supervision and open availability including nights, weekends, and holidays.
- State guard license, CPR, and first aid certification required.
- Proficiency in MS Office (Outlook, Word, Excel, and PowerPoint); knowledge of Loss Prevention technology (including CCTV Systems) is advantageous.
Benefits:
- Full-time position with competitive benefits package
- Medical, Dental, Vision, and Life Insurance
- Paid vacation and PTO based on years of service
- Employee Purchase Program and Employee Referral Program
- Employment contingent upon successful completion of drug and background screening.
Disclaimer:
This job description outlines the primary duties and responsibilities of the position but may not encompass all tasks assigned at management discretion. Content is subject to change based on organizational needs.
Job Type: Full-time
Pay: From $51,424.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
Work Location: In person