The CRM Software Specialist is a tech-savvy professional responsible for optimizing and maintaining our Customer Relationship Management (CRM) system. This role ensures that our CRM platforms is tailored to Liv Communities’ values and needs to enhance our team member, prospect, and resident experience. The CRM Specialist collaborates with various teams to streamline processes, maintain data integrity, and drive effective customer relationship strategies.
Liv in action! | Liv It:
Support Liv Communities Why, Promise, and Values. Incorporate the Liv It! concept and our core values of Liv empowered, Liv meaningfully, Liv simpler, Liv well and Liv with luv into strategy, daily decision making, and relationships.
Duties and Responsibilities:
- Provide system administrative and helpdesk support for the CRM property management software, including troubleshooting, resolving issues, and answering
queries from users.
- Conduct training sessions for new and existing users on how to use the software effectively and efficiently.
- Create, manage, and optimize educational and training material.
- Configure and customize the CRM platform to meet specific organizational requirements
- Participate in related projects, such as testing, updating, and improving its features and functionalities as needed.
- Analyze data to gain insights into team operations, productivity, and customer interactions.
- Maintain strict confidentiality with company, owner, and resident information.
- Coordinate and support integrations with third-party applications to enhance CRM functionality.
Job Qualifications:
- Associate degree or higher education in a related field
- Experience in customer service, technical support or training preferred.
- Proficiency in CRM software/system
- Strong problem-solving and analytical skills, with the ability to troubleshoot and
resolve issues quickly and effectively.
- Excellent communication and interpersonal skills, both verbal and written
- Ability to work independently and thrive in a collaborative setting, with a high level
of initiative and self-motivation.
- Passion for optimizing processes and improving user experience.
- Flexibility and adaptability to changing priorities and deadlines.
This job description in no way states or implies that these are the only duties to be performed by
the team member occupying this position. Team members will be required to follow any other
job-related instructions and to perform other job-related duties requested by their supervisor.
Liv Communities is an equal opportunity employer.
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