RESIDENT OPPORTUNITY & SELF-SUFFICIENCY SERVICE
COORDINATOR (ROSS-SC)
The ROSS-SC will work to meet the needs of both individual residents and or families residing in public housing offered by Portland Housing Authority. It is the responsibility of the service coordinator to build partnerships with local service providers and other organizations to coordinate the delivery of services and to ensure that program participants are linked to the supportive services they need. All tasks must be completed in compliance with applicable federal regulations, laws and policies. This position works under the direct supervision of the PHA Director of Resident Services.
The ROSS-SC will work in conjunction with public housing manager(s) and other management staff of
Portland Housing Authority to empower resident to become economically independent and self-reliant.
Responsibilities:
- Assist residents with their family stability and financial capability needs,
- Provide general case management which includes intake, assessment, education, and referral to local and state service providers.
- Assist residents with the development of goals and objectives (identify and explore short term, intermediate and long-term goals).
- Maintain a network of resources that will enable residents to achieve economic independence and self-sufficiency.
- Serve as an advocate for residents, to gain access of services or to improve the quality of services delivered.
- Monitor service delivery and progress made towards achieving economic independence and self- sufficiency.
- Establish positive communication with local partners to engage residents and resident associations in activities that help build organizational capacity and leadership by including supporting resident-led projects that address the needs of the community.
- Work with established Program Coordinating Committee to leverage shared resources, avoid duplication of services and improve access and service delivery to participating families.
Areas of Need:
The ROSS Coordinator will be addressing the following areas of need:
- Education: The coordinator will work with resident to achieve educational attainment and/or training levels that can prepare them for careers that pay a living wage which will cover housing, healthcare, childcare, and food expenses.
- Health & Wellness: Coordinator will work with residents to help them overcome health
(including behavioral and mental health) – related barriers that hinder educational, professional, and self-sufficiency goals and engage in properly supported pro-health activities.
- Financial Literacy: Coordinator will support residents in financial coaching and literacy so that resident’s household monthly expenses/debts do not exceed their monthly earned income and their earned income is enough to support housing, healthcare, childcare, and food expenses.
Other Barriers/Areas of Need:
The coordinator will work with residents to assist them to move towards self-sufficiency, to ensure that barriers beyond the areas of need are also being addressed:
- Lack of Digital Literacy and Access to the Internet
- Access to Transportation.
- Access to Childcare Services.
- Serving Youths
Requirements, Abilities and Knowledge:
- Working knowledge of appropriate resources and organizations that promote and assist with the advancement of economic well-being for our families.
- Maintain cooperative, positive working relationships with other employees, residents, and other agencies providing supportive services for family residents.
- Complete respect of resident privacy and confidentiality.
- Working knowledge of the characteristics, needs and interests of residents.
- Knowledge of the principles, practices and techniques of program planning and evaluation
- Have acuity and physical ability to perform job functions, including home visits.
- Valid Maine Driver’s License required. Own insured vehicle preferred, but not required, to provide transportation for performing local area home visits and program activities.
- Possess excellent written and verbal communication skills.
- Possess knowledge of administrative and clerical procedures and systems such as word processing, managing files and records.
- Ability to operate standard business equipment which includes Authority’s computer systems, including PC and Mainframe Applications, with Microsoft Word, Excel and Outlook.
- Ability to follow written procedures and work without close supervision.
- Participate in the preparation and maintenance of program materials, reports and records.
- Maintain accurate case records (i.e. contact logs, progress notes, and assessments): write summaries, reports, letters and memos.
- Special projects as assigned by the Program Manager and/or the Executive Director.
ROSS Coordinator Qualifications:
- Bachelor's degree or certification, such as an MHRT or LSW, in any social service field is preferable, although any other completed degree is fully acceptable. Years of education, relevant work experience, and relevant volunteer work will also be considered.
- Knowledge of procedures and eligibility for federal and applicable state entitlement programs; and legal liability issues related to providing Service Coordination.
- Two to three years’ experience in social service delivery for low-income youth, adults, senior citizens, and/or people with disabilities.
- Demonstrate working knowledge of supportive services and other resources for youth, adults, senior citizens, and/or adults with disabilities.
- Demonstrate the ability to advocate, organize, problem-solve, and provide results for low-income families, the elderly, and/or people with disabilities; and
- Demonstrate the ability to provide communications in a manner that is effective for person with disabilities and persons with limited English proficiency (LEP).
This opportunity is covered under Section 3 of the HUD Act of 1968
Job Type: Full-time
Pay: $48,500.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
Experience:
- Case management: 3 years (Preferred)
Work Location: In person