Job Summary/Aims
· To establish and develop loyal relationships with customers; by actively making contact to understand their requirements and find suitable solutions.
· To establish and develop positive relationships with suppliers; by utilizing existing knowledge and communicating with them regularly to source products and negotiate the best deals.
· To achieve individual objectives, and support colleagues to meet the teams’ financial targets (sales and gross margin).
Key Duties
1. Identifying new sales opportunities within existing and new accounts, through up-selling and cross-selling and following up on business development activities.
2. Communicating regularly with current (and former) customers to establish any unmet needs and opportunities to win more business.
3. Managing customer accounts; against individual account plans and identifying the best solutions for their requirements.
4. Focusing on building loyalty and long-term relationships with clients and maintaining knowledge about each customer, being fully aware of their needs and following-up on each Sales Order from start to finish.
5. Responding to quotations and tenders, negotiate pricing in order to improve conversion rates from quotes to orders. Be targeted in the approach to which quotations are to be completed.
6. Ensuring that all orders are accurately processed on the system, in a timely manner and paying particular attention to detail.
7. Working collaboratively with all other departments to ensure the most effective process for the delivery of product to the customer.
8. Ensuring the efficient and effective handling of customer enquiries, requests and complaints, responding in a timely, friendly and professional manner.
9. Resolving product or service issues by clarifying the complaint; investigating the cause, where necessary; expediting the correction or adjustment; overseeing to conclusion to ensure resolution, in accordance with Quality guidelines and relevant Standard Operating Procedures (SOPs)/Work Instructions (Wls).
10. Maintaining accurate customer and product information on the database.
11. Supporting credit control with the collection of outstanding payments and penalties deductions.
12. Maintaining a high-level of industry, competitor and product knowledge. Actively researching information and participating in activities to aid personal development.
13. Attending and participating in commercial team, regional, or cross-functional meetings and other company meetings, as required.
14. Ensuring all training is completed on all relevant SOPs and WIs, and they are adhered to.
15. Any other tasks as directed by management.
Job Type: Full-time
Pay: $40,000.00 - $42,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation package:
- Quarterly bonus
- Yearly bonus
Schedule:
Education:
Experience:
- Microsoft Office: 1 year (Preferred)
Work Location: Hybrid remote in Weston, FL 33326