COMPANY OVERVIEW
Headquartered in Houston, Texas, Texas Petroleum Group (TPG) is a retail fuel company managing ~300 retail gas stations in Texas with a variety of commercial constructs. Operating under the Tradename Timewise the team has a strong legacy of operating excellence in the Texas market and takes pride in their customer service and bottom-line focus. Recently acquired by Shell, Texas Petroleum Group is being operated independently as a wholly owned subsidiary and entering a phase of significant transformation and growth.
POSITION SUMMARY
As a Helpdesk Coordinator you will use advanced tools to remotely troubleshoot, repair, and upgrade assets, manage work requests, and coordinate contractors to resolve issues.
JOB DUTIES
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Report to the TPG Assistant Maintenance Director in Houston.
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Collaborate with subject matter experts to solve daily challenges in the Petroleum Industry.
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Maintain asset uptime for an assigned site list.
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Act as a backup dispatcher, handling calls, emails, and dispatching work orders.
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Grow with the evolving call center to better support our stores.
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Utilize Insite360, Netops, Titan, and other remote monitoring software to maintain equipment and maximize uptime.
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Decide on dispatching TPG technicians or contractors if issues cannot be resolved remotely.
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Support special projects assigned to the Maintenance Department.
SKILLS REQUIRED
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High school diploma or GED.
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Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Teams, OneNote).
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Ability to troubleshoot and resolve system issues over the phone with store personnel.
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Strong ownership and commitment to task completion.
Brand: Timewise Food Stores
Address: 11111 Wilcrest Green Dr Houston, TX - 77042
Property Description: CORP HOUSTON TX
Property Number: 000