Job Summary
The primary purpose of the Senior Encompass 360 Administrator is to configure, customize, and optimize the company’s loan origination system. This position requires in-depth knowledge of the loan origination workflow and the job functions of all operational roles that participate in that workflow.
Essential Job Functions
- Design, document, configure, test and deploy approved system change requests and enhancements to Encompass system functionality
- Ensure Encompass is functioning consistently in accordance with applicable laws and regulations relating to mortgage lending and information security. Provide recommendations when necessary to enhance efficiency and productivity.
- Research changes in upgraded Encompass versions and other integrated applications
- Maintain users, roles, profiles, security settings and loan access settings. Maintain business rules for data entry, workflow progression and regulatory compliance as requested.
- Maintain loan setup settings as applicable to ongoing business needs.
- Maintain complete document library including report library for custom reports
- Manage integration of third-party vendors and services
- Create custom fields, documents and data entry forms
- Perform routine review of code, configuration, data, and usage to ensure long-term viability, integrity and adoption of the program
- Collaborate with key stakeholders for enhancements
- Work with the Training Department to identify training needs on new enhancements and frequent problem areas
- Manage all Help Desk tickets as they relate to Encompass and address issues swiftly
- Other duties as assigned
Competencies
- Honesty/integrity
- Communication
- Teamwork
- Excellent communication skills
- Ability to diagnose and troubleshoot
- Excellent customer service and professionalism throughout all interactions
Required Education and Experience
- Minimum 5 years’ mortgage banking industry experience
- Minimum 5 years’ experience as an LOS Administrator with Encompass 360
- Encompass Administrator Certified (EAC)
- Bachelors degree in a related Business or Computer Science discipline or 5 years equivalent work experience
- Robust understanding of loan processes from point of sale through servicing and secondary
Job Type: Full-time
Pay: $90,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Compensation package:
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Education:
Experience:
- Mortgage Banking: 5 years (Preferred)
- LOS Administrator with Encompass 360: 5 years (Preferred)
License/Certification:
- Encompass Administrator Certification (EAC) (Preferred)
Work Location: Remote