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BACKGROUND AND UNIT SUMMARY
WBG Human Resources team is focused on delivering high value HR services to drive organizational performance and help make the WBG the employer of choice in development.
The Talent and Career Development Center of Expertise is responsible for providing integrated frameworks for performance management, conducting talent reviews, creating listening mechanisms to capture employee experience, mobilizing staff to required roles, enabling succession management to identify, develop and deploy leaders and providing career resources and advice to clarify roles and expectations at each level.
The work program requires in-depth expertise in the areas of employee listening and engagement, engagement surveys design and delivery, talent management, as well as strong client relationship management and teamwork.
DUTIES AND RESPONSIBILITIES:
Technology is an integral pillar of Future of HR, to streamline processes to unlock HR & client capacities, personalize engagements for better employee experiences, and enable data-driven talent management to achieve the WBG goals. One of the ongoing initiatives is the introduction an AI/ML-enabled Continuous Listening Platform that will help the organization understand employee sentiments and needs and strengthen approach to continuous listening.
The selected ETC will assist in all areas of employee listening and engagement, engagement survey design and delivery, and platform, design, and configuration for the Continuous Listening Platform. The ETC will report to the Manager, Talent and Career Development and work closely with the survey design and administration program team responsible for the design and delivery of the survey and platform.
Responsibilities will include, but are not limited to, the following:
Survey Design and Delivery
- Contribute to the enhancement of the employee listening and engagement survey and all other listening mechanisms that meets the business needs and supports business priorities with high engagement of our workforce.
- Contribute to the development of survey and assessment (such as multi-rater) approaches, including survey structure, content, schedule, and other parameters, with the vendor and internal WBG stakeholders; incorporate vendor recommendations and industry best practices.
- Support the team in the technical design, improvements and ongoing preparation and delivery, analysis, and follow up on results of the multi-rater assessments.
- Support the team in the implementation of impactful manager and employee enablement initiatives post-survey to facilitate enterprise-wide action management.
- Contribute to the development and facilitation of training related to employee listening and engagement.
Implementation of Continuous Listening Platform
- Support the team and collaborate with the selected vendor on developing and maintaining the implementation plan, ensure timely completion of implementation activities including, but not limited to platform deployment and user testing, configuration, OIS accreditation, migration of historical data, and other activities.
- Collaborate with stakeholders to define configuration requirements and contribute to the definition of user roles and Continuous Listening Platform business rules.
- Design and develop dashboards for reporting and additional analysis of quantitative and qualitative data.
Communications and Change Management
- Lead focus groups, interviews, facilitate discovery sessions, review/present project findings, conduct working sessions as part of project engagements.
- Develop presentations, reports and/or documents that support engagement and decision-making.
- Participate in ad hoc tasks as needed to support the project and team.