Overview:
Maintains and expands relationships with strategically important customers to ensure customer satisfaction, account retention, and continued growth in the “wallet share” of assigned accounts.
Conducts research into businesses within our existing customer portfolio to identify business, competitive, market, and industry insights relevant to a specified customer. Leveraging the insights gained, the Senior Account Management Executive will translate findings into actionable engagement.
Represents the entire range of service offerings to assigned accounts, while orchestrating NFI resources to ensure assigned customers’ needs and expectations are met.
Reports to the Senior Director, Account Management.
Responsibilities:
Manages a number of medium-sized accounts deemed strategically important, and may partner with Directors in supporting large strategic accounts.
Manages, plans, organizes and leads continued account development and customer satisfaction on a long-term multi-year focus.
Resolves customer questions and concerns through the delegation and engagement of necessary NFI resources.
Manages the progress of open issues and projects to ensure timely resolution and completion.
Coordinates the involvement of NFI personnel, including sales, operations, finance and others in order to deliver expected performance. Organize meetings and updates as appropriate.
Achieve assigned strategic customer objectives.
Lead a joint company strategic account planning process that develops mutual performance and cost objectives. Create and monitor dashboard to track performance vs. plan.
Continually identify customer needs and concerns and earning customer confidence through building a partnership relationship rather than a transactional relationship.
Builds a network of both operational and executive relationships and establishes productive, professional relationships.
Coordinates all strategic meetings with customer(s) and NFI including, bi-weekly updates, monthly performance reviews, Customer Business Reviews (CBRs), and Top to Tops.
Implement account coverage methodologies that ensure 100% renewal rates for accounts.
Identify and report “at risk” accounts and escalates to management; engages appropriate resources to prepare and execute “at risk” plan.
Qualifications:
Bachelor’s degree in a related field preferred.
4+ years in supply chain management with a focus on distribution and fleet disciplines.
Prior experience managing account relationships with minimal support strongly preferred.
Ability to work as a valued member of a team and establish effective relationships.
Ability to multitask effectively regarding multiple account issues needing resolution.
Can lead cross-functional engagements with customer and NFI, perform presentations, and deliver results.
Proven successful communication skills, both verbal and written.
Experience in the principles of Lean and Continuous Improvement.
Demonstrated ability to interact and influence all levels of an organization.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)