Primary role as part of our in-house team is to assist in shipping, receiving and inventory upkeep as directed, identification of known issues, Coordinate factory warranty repair. Process incoming units, repair, and test as necessary and ship back out to our customers according to established processes. People with knowledge of videography, video production and video editing as well as video system design are highly desirable.
Responsibilities:
· Demonstrate understanding of electronic principles and technical kills
· Technical skills for electronic work – e.g., Module replacement
· A working knowledge of Software Applications, Word, Excel, Tracking Tools
· Understanding of Mac, Windows, and an ability to follow testing procedures
· Excellent written and verbal communication skills – for Direct Customer Support
· Excellent problem-solving abilities
· Ability to follow both written and verbal instructions
· Shipping, packaging, and inventory management experience
· An attention to detail, and a diligent work ethic, punctual and dependable
Other desirable skills
· Experience with audio and video systems.
· Experience with Photography and DSLR Camera systems
· Experience with Non-Linear Editing applications such as, Apple Final Cut Pro, Avid, Adobe
· Demonstration of our core values always
· Use of service management software to ensure proper record documentation and Provide quotes for repair estimates
to include parts and labor costs
· Coordinate factory/warranty service repairs and assist with shipping and receiving of these item
· Maintain testing equipment in shop in good order cables
· Maintain a database of firmware, software and files needed to program new and legacy equipment
· Stay up to date with the newest releases and updates of all firmware for our products
Job Type: Full-time
Pay: $48,000.00 - $50,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Ability to Relocate:
- Brooklyn, NY 11232: Relocate before starting work (Required)
Work Location: In person