About us
We are an MMA gym in Colorado Springs. We are students, athletes, and builders of our team. What we do is provide personal growth through Brazilian Jiu-Jitsu, Muay Thai, Wrestling, Judo, and MMA while fostering a learning atmosphere. We are a family who trains, learns, and grows together while pushing each other to the next accomplishment in life.
Our work environment includes:
Job Title: Front Desk Associate - MMA Gym
Position Summary:
We are seeking a motivated and friendly individual to join our team as a Front Desk Associate at our dynamic MMA gym. As the first point of contact for our members and visitors, you will play a crucial role in providing exceptional customer service, promoting our classes and programs, and ensuring smooth operations at the front desk. Good interpersonal skills, sales aptitude, active listening, organizational abilities, and a growth mindset are essential for success in this role. While martial arts experience is preferred, it is not required as we value the willingness to learn and offer opportunities for growth within the position.
Responsibilities:
1. Customer Service: Welcome members and visitors with a warm and friendly demeanor, promptly addressing their inquiries, providing information about our classes, schedules, and promotions. Assist in resolving customer concerns and complaints effectively, ensuring a positive experience for all.
2. Sales and Promotion: Actively engage with potential and existing members, using your sales skills to promote our MMA, jiu-jitsu, Muay Thai, kickboxing, and kids classes. Effectively communicate the benefits and features of our programs, helping individuals choose the right options for their fitness goals.
3. Front Desk Operations: Manage the front desk area, including checking members in and out, processing payments, answering phone calls, responding to emails, and maintaining a tidy and organized reception area. Utilize computer programs and apps to handle various tasks, such as class scheduling, inventory management, and customer database updates.
4. Active Listening and Problem Solving: Actively listen to members' needs and requirements, providing personalized recommendations and solutions. Effectively address objections and concerns, utilizing objection overcomes to ensure member satisfaction and retention.
5. Inventory Management: Monitor and maintain inventory levels of merchandise, snacks, beverages, and other items sold at the front desk. Coordinate with management to restock supplies and ensure availability.
6. Attention to Detail: Pay close attention to detail when handling member information, payment transactions, and class schedules. Ensure accuracy and consistency in data entry and member records.
7. Team Collaboration: Collaborate with instructors and other team members to ensure a smooth flow of information and coordination between front desk operations and class schedules. Foster a positive and cohesive work environment.
Qualifications:
- Excellent interpersonal skills with a friendly and approachable demeanor.
- Comfortable with sales and the ability to engage and influence potential customers.
- Strong communication skills, both verbal and written.
- Active listening skills to understand and address member needs.
- Proficient in using computer programs and apps, including class scheduling software, inventory management systems, and customer databases.
- Detail-oriented with the ability to multitask and prioritize responsibilities.
- Ability to handle objections and resolve conflicts in a professional manner.
- Martial arts experience is highly preferred but not required.
- Willingness to learn and grow within the position.
- Possess a growth mindset with the desire to excel in a dynamic and evolving environment.
- High school diploma or equivalent.
Benefits:
- Commission
- Holiday Bonus
- Opportunities for growth and advancement within the company.
- Discounts on merchandise and training camps.
- Supportive and inclusive work environment.
If you are passionate about martial arts, enjoy interacting with people, and thrive in a fast-paced environment, we invite you to join our team as a Front Desk Associate. Apply today and become a vital part of our MMA gym community!
Job Type: Part-time
Pay: $14.42 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Professional development assistance
Schedule:
- 4 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Rotating weekends
Work setting:
Experience:
- Customer service: 3 years (Preferred)
Work Location: In person