When you work at the House of Hope Mission Mart, you are helping to provide HOPE for men, women and children facing homelessness! Would you like to join our team?
We are looking for a Store Associate who will provide excellent customer service by greeting and assisting customers at the Mission Mart.
Essential Functions of the Job
1. Assist the Retail Management team in the building of the team, by being an example of "revealing Christ" to
all staff, donors, and customers.
2. Provide a friendly and joyful welcoming to all customers when they enter the store and throughout their
shopping experience.
3. Assist the Retail Management team in register transactions including handling of cash and credit card
payments and any non-cash purchases, in order to ensure the accuracy and security of all transactions.
4. Work with the Retail Management team to establish and maintain customer service standards in order to
ensure compliance with the company mission statement and to provide a pleasant shopping experience for
each customer.
5. Work with store staff in maintaining the physical appearance of the store on every shift, including, but not
limited to: communicating and restocking of janitorial and restroom supplies, removing safety hazards,
picking up store merchandise and restoring to proper place, cleaning parking lot, sidewalks, windows and
doors, store floors, break room(s), restrooms and other public areas, to ensure the safety and health of
customers and employees.
6. Maintain and clean out fitting rooms on a regular basis.
7. Assist store staff, in stocking store shelves and clothing racks, in order to provide customers with maximum
shopping opportunities.
8. Under the direction of the Retail Management team, assist store staff, as needed, to set up or change store
displays in order to provide a pleasant shopping environment and to entice customers to shop new areas or
items within the store.
9. Communicate, daily, all events related to customer service issues or problems, register mistakes, employee
issues or accidents, and general store operations to the manager, in order to ensure all issues are handled
properly and in accordance with company policies and procedures.
10. Attend as required, or requested, all training events provided by the company and all store meetings as
scheduled by the manager in order to keep current on any policy changes, new procedures, and other
information essential to performing the job.
11. All opening and closing procedures of the store should be performed in compliance to the company
operations procedures.
Spiritual Guidelines
1. We believe the Holy Spirit fully inspired the Holy Bible (both Old and New Testaments in their original texts)
which is without error and is the final authority
2. We believe there is One God existing eternally in three persons: Father, Son and Holy Spirit.
3. We believe in our Lord Jesus Christ, His absolute deity, full humanity, virgin birth, sinless life, authentic
miracles, vicarious and atoning death, bodily resurrection and present mediatory work in Heaven.
4. We believe man was originally created sinless, tempted by Satan, fell and brought the whole race under the
condemnation of eternal separation from God.
5. We believe man is saved through repentance of sin, repentance from self and faith in the complete, saving
work of Jesus Christ through His death, burial and bodily resurrection.
6. We believe in the deity of the Holy Spirit who sanctifies, empowers, comforts, regenerates and spiritually
baptizes all believers into the Body of Christ.
7. We believe the Church is the Body of Jesus Christ, composed of all true believers and commissioned to
worship God, perfect the Saints and evangelize to the world.
8. We believe the imminent bodily return of the Lord Jesus Christ to consummate our salvation, judge the world
in righteousness and establish His glorious kingdom.
Essential Knowledge, Skills & Abilities
1. Must be a people person with a pleasant and willing attitude and have a servant's heart.
2. Excellent communication skills (both oral and written) with an excellent command of the English language.
3. Ability to write in legible, clear handwriting.
4. Must have a commitment to Hope Thrift ' mission and mission statement.
5. Must be detail-oriented and have solid organizational skills.
6. Must be able to work in a fast-paced environment.
7. Must be a problem solver, be able to work with a minimum of supervision and take initiative.
8. Excellent time management skills.
9. Must become proficient in production so as to meet established goals within the first 90 days.
10. Computer skills to include general typing skills and web browsing capabilities.
11. Ability to interpret and follow a variety of instructions and goals provided in written or oral form.