BASIC PURPOSE:
Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous
and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs.
FUNCTIONS/REPSONSIBILITIES:
- Handle guest registration and room assignments, accommodating special requests whenever possible.
- Make guest reservations in a prompt and courteous manner, following the standard reservation systems, software and expectations of the company and of the brand
- Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
- Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner.
- Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
- Cancel room reservations according to procedures.
- Walk customers in a professional and courteous manner according to procedures.
- Manage guest room keys according to policy and request re-keying as necessary.
- Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, Shuttle Driver, and Receptionist.
- Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
- Assist in other departments when the need arises, as directed by supervisor. This may include assisting with breakfast set up or clean-up, assisting with basic property cleanliness such as trash removal, assisting with basic clerical tasks to assist the sales, revenue and marketing efforts, and assisting with housekeeping and/or laundry needs.
- When needed, assist other departments and employees with any tasks requested by a supervisor or manager.
- Drive passenger van to and from the airport for guest pick up and drop off.
KNOWLEDGE AND SKILLS:
Education: High School education or equivalent experience.
Experience: Previous experience in the hotel industry as Front Desk Agent preferred but not required.
Skills and Abilities:
- Excellent grooming and appearance standards are required
- Excellent verbal and written skills are required
- Problem-solving skills are critical
- Ability to take direction and work independently is required
- Promptness and exceptional attendance is required
- Requires a working knowledge of the Front Desk aspect of Sun's services, policies or operations and a general knowledge of the hotel.
- Requires knowledge of and ability to operate computer equipment and the reservations system.
Hours Required: Scheduled days and times may vary based on need. Weekends, nights and Holidays may be required
Job Type: Part-time to Full time
Salary: $15.00 /hour
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
Experience:
- Hotel or Customer Service: 1 year (Required)
Work Location: In person