```Job Summary``` We are seeking a friendly and customer-oriented Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests and will play a crucial role in providing exceptional customer service. If you have a passion for hospitality and enjoy interacting with people from diverse backgrounds, we would love to hear from you. ```Duties``` - Greet guests upon arrival and provide them with information about the hotel and its amenities - Assist guests with check-in and check-out processes, ensuring accuracy and efficiency - Handle guest inquiries, requests, and complaints in a professional and timely manner - Provide recommendations for local attractions, restaurants, and events - Process reservations and manage room assignments - Maintain knowledge of hotel policies, procedures, and services to effectively assist guests - Collaborate with other hotel departments to ensure guest satisfaction - Handle cash transactions and maintain accurate records ```Experience``` - Previous experience in a customer service role is preferred - Strong communication skills, both verbal and written - Excellent problem-solving abilities - Ability to multitask and prioritize tasks effectively - Proficient in using computer systems and software applications - Bilingual or multilingual skills are a plus At our hotel, we value our employees and offer competitive benefits including: - Competitive pay rate - Opportunities for career advancement within the hospitality industry - Ongoing training and development programs If you are passionate about providing exceptional guest service and thrive in a fast-paced environment, we encourage you to apply for the Guest Service Agent position. We look forward to reviewing your application.
Job Type: Part-time
Pay: $13.67 - $14.21 per hour
Expected hours: 18 – 24 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
Work setting:
Ability to Relocate:
- Platteville, WI 53818: Relocate before starting work (Required)
Work Location: In person