Overview
Rock Solid Plumbing Services is looking for a reliable, experienced Plumbing Dispatcher . Our plumbing company manages both residential & commercial plumbing projects. Located in Orange Park, FL. Primary hours are 7:30a - 4:30p Monday - Friday.
Job Duties:-
Answer inbound calls, online inquiries, and plumbing correspondence (phone, email, etc.) with existing and prospective clients.
- Schedule service calls with new and existing clients.
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Dispatch technicians to our clients, hand selecting jobs for our technicians. based on their experience and skill.
- Monitor technician time on jobs.
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Effectively utilize dispatching software (Housecall Pro) to track jobs, monitor activities, and communicate with customers throughout the day.
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Act as a liaison between client and Rock Solid Plumbing team until service call or project is completed.
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Work with service manager(s) to maximize profitability.
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Prepare proposals/estimates and follow-up diligently to drive closure.
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Prepare invoices as needed and contact customers with outstanding payments.
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Order plumbing materials and maintain monthly inventory.
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Observe and report daily/weekly team workload to management.
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Assist with other duties in the office as needed in support of the team.
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Assist with front desk reception coverage as needed.
Responsibilities:-
Provides EXCELLENT customer service.
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Solid understanding of Microsoft applications, specifically WORD and Excel.
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Great attitude with strong organizational and problem solving skills.
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Ability to work in a fast-paced environment.
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Excellent written and oral communication.
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Experience in plumbing environment preferred, with basic understanding of plumbing terms, projects, and services.
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Experience with Google mail preferred.
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Experience with Housecall Pro preferred.
The position offers:-
Full-time position
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Standard work hours: M-F 7:30am-4:30pm
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Paid-time off, company holidays, full healthcare plan
Work Location:
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Onsite in office (Orange Park, FL)
Work Remotely
Job Type:
Salary:
- $18.00 - $21.00 per hour based on experience
Benefits:
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Dental insurance
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Health insurance
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Vision insurance
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Life insurance
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Paid time off
Schedule:
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8 hour shift
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Day shift
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Monday to Friday
Education:
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High school or equivalent (preferred)
Experience:
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Administrative Support: 3-5 years (Required)
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Experience supporting a plumbing team/company preferred!
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