Regional Campground General Manager
We’re looking for General Manager candidates who have a background in hospitality management to manage the current operations of our flagship location campground, to provide offsite management support for our second location, and to target future growth opportunities through development of current properties.
The Regional General Manager will oversee the day-to-day operations of our flagship campground, and provide off-premise management support for our second location during the summer months. During the winter months the GM’s main focus will be growth strategy of current properties through new revenue stream development including oversight of contractors performing infrastructure improvements, new site and amenity additions, etc. As a secondary offseason responsibility, we are currently targeting additional campground acquisitions in the region. The GM could play a valuable role in this acquisition strategy and additional equity based compensation is tied to acquisition based growth. This element of the role can be discussed further in the interview process.
Job Requirements:
- Build positive relationships with staff and guests and promote a fun atmosphere.
- Inspire staff to meet the sales and service goals of the company.
- Organizational skills to set priorities, monitor progress, and react to changing circumstances and to assist in problem-solving and decision-making.
- The ability to understand financial statements and recognize opportunities to increase revenues and decrease expenses.
- The ability to work from a defined budget for both special projects and routine operations.
- Preferred Work History: management and sales experience, tourism, hospitality, or customer service.
- The ability to network with campground owners in the area to build relationships that could result in future acquisitions to drive growth of the organization.
Basic Job Duties:
- Team operation – The GM is responsible for properly staffing the campground. The GM shall regularly assess the staffing needs and ensure all necessary roles are filled. The GM will directly oversee the department managers at each property they cover.
- Marketing and Guest Relations – The GM is responsible for maintaining public relations, outside relations with guests, and the community. The GM or their designee will be responsible for disseminating important information and promotions to guests, overseeing a calendar of events, promoting them to the public.
- Guest Relations – The manager must understand and have a working knowledge of the systems and processes involved in guest relations and must lead the assigned Campground Manager in maintaining proper operation of the reservation system, the camp store, the special event and activity coordinators, and guest feedback.
- Maintenance and Housekeeping – The GM must have knowledge of the necessary services and maintenance needs of the campground. The manager must lead the maintenance and housekeeping supervisor in ensuring cleaning and housekeeping duties are adhered to, maintenance needs are met, guest feedback on site and campground condition is addressed, and that future needs and special projects are considered and planned for the continuous improvement of the campground.
- Campground Improvements - The GM must have the abilities necessary to oversee ongoing improvement projects at the campgrounds they manage. This includes identifying contractors that are suitable for projects, running requests for proposals, and overseeing those contractors throughout the entirety of their projects while holding them accountable to agreed upon timelines and quality standards.
General Manager Qualifications / Skills:
- Supply management
- Internal and External Communications
- Tracking and managing budgets
- Delegation
- Staffing
- Managing & developing processes
- Inventory control
- Reporting
- Infrastructure project management oversight
- Customer based sales techniques
- Offseason acquisitions based work (optional)
Education, Experience, and Licensing Requirements:
- College degree in business management, hospitality management, or an MBA
- Extensive leadership experience in a hospitality based industry (campgrounds, hotels, or restaurants) can be an alternate prerequisite to the educational requirements.
- Two to three years’ experience in a managerial setting
- Proficient with office software including: POS systems, Excel, budgetary tracking systems, scheduling, Word, Zoom, etc.
Pay:
- Salary: $50,000 - $65,000 per year
- Bonus: $15,000 based on KPI achievements
- Vehicle allowance - $200/month
- Company gas and expense card
- Equity ownership opportunities exist that are tied to acquisitions based growth strategy. Equity potential could be upwards of seven figures over the next 10 years depending on achievement levels. (optional)
Job Type: Full-time
Education:
Experience:
- Hospitality Management: 3 years (Preferred)
Ability to Relocate:
- Durand, MI 48429: Relocate before starting work (Required)
Work Location: Hybrid remote in Durand, MI 48429