The Service Technician 2 plays a vital role in maintaining the operational efficiency and aesthetic standards of a Class A multifamily property. This position requires a skilled technician who is dedicated to delivering exceptional service to residents and supporting the company's core values and culture.
Essential Duties:
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Safety and PPE: Work safely at all times and use proper Personal Protective Equipment (PPE).
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Customer Service: Provide exceptional customer service to teammates and residents, ensuring a positive and professional experience.
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Core Values and Culture: Support and uphold the company’s core values and culture in all interactions and tasks.
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Effective Communication: Communicate in a timely and effective manner with residents, teammates, and management.
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Curb Appeal: Maintain the property's curb appeal to meet the Billingsley Standard.
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Work Orders: Complete emergency and routine work orders, and apartment make-ready tasks promptly and efficiently.
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General Repairs: Repair or replace floors, ceilings, walls, siding, roofing, doors, door hardware, windows, screens, and other general building items.
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Tools and Equipment: Apply knowledge of the use and care of hand and power tools and equipment.
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Troubleshooting: Troubleshoot, diagnose, repair, and replace HVAC systems (including hands-on training with HVAC specialists), plumbing (including water heaters), electrical systems, and appliances.
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Roof Access: Perform work that may include accessing flat or low slope roofs and using ladders safely.
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Vendor Interaction: Interact professionally with contractors, vendors, and suppliers.
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Technology Use: Utilize computers, smartphones, and tablets to perform job duties.
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Record Maintenance: Maintain accurate records of daily mechanical rounds and other required documentation.
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Sustainability: Observe and comply with the company's sustainability initiatives and culture.
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Preventative Maintenance: Conduct preventative maintenance within units, common areas, and mechanical rooms.
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Pool and Spa Maintenance: Maintain pools, spas, and fountains, including chemicals, logs, and safety equipment (community specific).
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Continuous Learning: Stay up to date on Grace Hill e-learnings and other required training modules.
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Experience: 2+ years of experience in multifamily residential, commercial, or hotel maintenance (or equivalent work experience).
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Safety Practices: Knowledge of safe work practices and proper use of PPE (Personal Protective Equipment).
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Technical Skills: Intermediate competency in HVAC, plumbing (water heaters, drain clearing, fixture replacement), electrical, appliance repair, painting, and carpentry.
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Customer Service: Exceptional customer service skills.
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Building Systems: Familiarity with building systems including fire sprinkler, fire alarm, and central mechanical/HVAC systems.
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Maintenance Knowledge: Solid understanding of general building maintenance, including work order management and scheduling unit turnover.
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Independence: Ability to take direction from a supervisor and work independently through task completion.
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Computer Skills: Basic computer skills, including the ability to use smartphones and tablets (Yardi Mobile App).
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Property Management Software: Understanding of property management software; Yardi, Grace Hill, KeyTrak, and Outlook.
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Tools Proficiency: Advanced use of hand tools and basic power tool knowledge.
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Troubleshooting: Effective troubleshooting, problem-solving, and ability to multi-task.
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Vendor Relations: Experience working with vendors, contractors, and suppliers.
Certifications:
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EPA Certification: EPA Type II or EPA Universal certification required.
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CPO Certification: Certified Pool Operator (CPO) certification required.
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MPO Certification: Certification in maintaining records, water clarity, filtration and recirculation systems, and pool treatment with biocidal shock treatment.