Job Description:
Our client, a water filtration company, is seeking a Customer Service Product Representative to join their growing team! As the ideal candidate, you will have an analytical and upbeat attitude while managing a variety of tasks. You will also understand the importance of providing accurate information while remaining attentive to all customers.
This is a full-time, Direct Hire role located in City of Industry, CA 91745 and is an ONSITE based position.
Rate: Up to $21/hr Dependent on Experience
In this role, you will be able to successfully manage customer service requests and gain insightful experience in a fast-growing industry!
Responsibilities:
- Handle anywhere from 75-90 inbound calls and evaluate calls between new and current clients.
- Transfer current customers to sales and assist new leads, taking down vital information.
- Performs numerous order processing and order update tasks for sales on behalf of warehouse and office.
- Process orders and customer service requests both via phone and email.
- Update customers with information on their status with Corporate Billing, receipts, tracking information, etc.
- Learn company product line to accurately provide current product information.
- Be attentive to customer’s request and follow through effectively.
- Develops and maintains a positive and respectful work environment.
- Assists customers in the showroom with will-call orders.
- Handle customer issues and questions.
- May perform additional duties as assigned.
Qualifications:
- 2 years of prior Call Center/ Customer Service Representative experience handling product support or tech support
- Experience working with a company that has a large catalog of products with various SKU's.
- Working knowledge of Excel, Word and Outlook are a must.
- Experience using Zendesk, Gorgias or Shopify is a PLUS!
- Strong communication skills internally with the team and externally with customers.
- Deadline and detail-oriented where maintaining a schedule is a priority.
- Experience working in a business-to-business environment.
- Experience working in a large organization with a large volume of customers and accounts.
- Must have a high school diploma
If you are interested, please email me directly at: CFarmakis@24Seveninc.com or via text at: (949) 570-5839
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
Work Location: In person