As North America's largest Asian-inspired prepared foods supplier, Advanced Fresh Concepts Franchise Corp. (AFCFC) provides consumers with an industry leading selection of diverse ready-to-eat meals. With over $700 million in sales, approximately 450 employees and a presence in more than 4,000 supermarkets and other food service establishments, AFCFC is positioned to innovate and grow, now and in the future.
Position Overview
The Administrative Assistant position under the Food Safety & Quality Assurance Dept. plays a vital role supporting the Food Safety & Quality Assurance group predominately in the area of food safety compliance data analysis. Position offers both daily/routine tasks and opportunities to take part in special projects and team developments.
Key Responsibilities & Duties:
- Respond to account, customer, and consumer requests via telephone and email in a timely manner
- Document all inquiries, requests, resolutions, and follow-up tasks
- Escalate inquiries and requests as necessary to the appropriate department, person, or external agency
- Display a courteous and empathetic attitude to all customers
- Compile, file, and record: customer and consumer claim reports, receiving logs data
- Develop and trend claims data and provide monthly and/or quarterly reports
- Receive, reconcile, and process customer and consumer claims
- Review claim investigations for completeness
- Record minutes during group and/or department meetings
- Provide support to other members of management and department as requested
- Perform other departmental tasks/projects as assigned
Qualifications & Skills:
- Associate's degree preferred
- At least one (1) year of customer service experience/office environment
- 2+ years of experience in an administrative role
- Proficient in Microsoft Office Suite or related software
- Typing minimum of 45 WPM
- Excellent organizational skills and attention to detail
- Ability to function well in a high-paced and at times stressful environment
- Excellent time management skills with a proven ability to meet deadlines
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Ability to work independently with minimal supervision
- Professional, articulate, and team oriented
- Highly meticulous
- Punctual and reliable
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Schedule: M-F 8:00am-5:00pm (On-site)
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Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Administrative: 2 years (Required)
- Customer service: 1 year (Required)
Work Location: In person