JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
The Assistant Facility Manager (AFM) is a collaborative supporter and a member of the facilities management team with the objective to provide world class operational service delivery to the client. This position will liaise with colleagues and clients to ensure required resources are identified, planned, estimated, organized, and scheduled prior to execution for efficient utilization of the team’s resources. The AFM must be organized with effective time management skills, who can demonstrate a willingness to learn and adapt. Candidates must have the proven ability to work without direct day to day supervision to orchestrate all efforts and support the team to ensure client receives first class customer experience. In addition this individual will have the responsibility of ensuring applicable business information/work order data is stored and maintained to help support business decisions when needed.
Responsibilities:
Assist the FM in meeting or exceeding Site Key Performance Indicators (KPIs); monitor service level guidelines (SLG’s) weekly to identify potential off track areas and plan corrective actions accordingly.
Oversee the day to day facility operations including but not limited to HVAC, electrical, mechanical, janitorial, maintenance, repair, and pest control.
Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
Support financial reporting, capital and expense budget preparation, variance reporting, successful completion of client initiatives and KPIs.
Routinely inspects building to ensure suppliers are meeting contractual agreements
Assists in the completion of the building audits
Reviews, prioritizes and determines activities required for completion of a work order (WO) and works with suppliers to insure complex work orders are planned and executed on time.
Oversee daily work order review and follow up on work orders to ensure impeccable work order performance and superior customer experience .
Recommend continuous quality improvement practices and look for business efficiencies.
Provide quality analysis of customer feedback on an ongoing basis. Develop effective response plans and implement per the plan.
Requirements:
BA/BS degree or equivalent facilities work experience and education.
3+ years of facilities experience in corporate, third party service provider or as a consultant
Knowledge of commercial real estate, building systems, accounting and financials, desired.
Computer proficiency with CMMS (Computerized Maintenance Management System), MS Office including Word, Excel, PowerPoint and Outlook.
Excellent communication, presentation, client service and follow up skills.
Strong organizational and project management ability.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.