Job Summary::
The Career Coach is responsible for servicing adults (18+) and dislocated workers through the Workforce Innovation & Opportunity Act (WIOA) program. Services include eligibility verification, case management, assessment, and progress monitoring. This position will also coordinate supportive services and provide follow-up services to ensure that necessary supports are in place. The target goal for customers served is employment at or above the self-sufficiency wage with job retention tracked for at least one year after exiting the program.
Essential Functions::
- Provide information to potential WIOA participants and verify eligibility for WIOA
- Conduct assessments to determine client
- Develop and track employment plans and provide case management for each
- Coordinate supportive services such as childcare and transportation assistance to eligible
- Conduct follow-up with supportive services providers and clients via phone, mail, home visits,
- Maintain consistent contact with participants as appropriate to monitor a participant’s progress towards their
- Prepare, submit and monitor case file documentation throughout the duration of client participation in the program, ensuring that data is entered into WCOS system in an accurate and timely manner.
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Work closely with other staff to ensure participants’ goals are
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Maintain strict confidentiality of customer
- May facilitate group orientations.
Other Functions::
- Travel to attend meetings, training, outreach, and other
- Able and willing to work remotely when
- Able to react to change productively and handle other essential tasks as assigned.
Qualifications and Requirements::
Associate degree (preferred), plus a minimum one year in case management or customer service or may be substituted with 60 credit hours with 3 years full time qualifying experience. Must have excellent oral and written communication skills. Must have own transportation to use in the performance of duties. Maintaining a professional appearance and attire is required.
Preferred Skills and experience:
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Proficiency in Microsoft Office software with ability to data enter and extract information from a computer system and a wide variety of written materials such as forms, resource lists, and case records in an accurate and timely manner.
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Must have excellent verbal and written communication skills, demonstrated customer service skills, and familiarity with the communities being served, with knowledge and understanding of local needs and resources.
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Bilingual (English/Spanish).
Certificates and Licenses Required:
A valid New Mexico motor vehicle operator’s license and reliable means of transportation.
Physical Demands::
- Must be able to read, write, and communicate both verbally and in written form to express and exchange
- While performing the responsibilities of this job, the employee must be able to access all components of workstation and other office equipment.
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Frequent typing, writing, bending, and
- Must be able to lift up to 10 pounds.
Work Environment::
Includes both a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, and local travel, including exposure to heat, cold, inclement weather conditions, and occasional environmental hazards