Job Overview:
We are seeking a friendly and welcoming Host/Host to join our hospitality team. The ideal candidate will be responsible for providing exceptional guest services, ensuring a seamless dining experience, and maintaining a clean and welcoming atmosphere.
Responsibilities:
- Greet and seat guests in a timely and courteous manner.
- Handle reservations and take calls in a professional and friendly tone, utilizing strong phone etiquette.
- Assist guests with questions and concerns, providing helpful information about our menu and services.
- Maintain a clean and organized dining area, including the host stand, tables, and floors.
- Operate the POS system with accuracy and efficiency, processing transactions and handling cash and credit payments.
- Collaborate with the kitchen and other staff members to ensure efficient service and maintain high standards of quality.
- Provide excellent hospitality skills, focusing on the needs of each guest to ensure a memorable dining experience.
- Utilize Aloha POS system to manage reservations, seating, and table assignments.
- Maintain a positive and professional demeanor, providing exceptional customer service and contributing to a warm and welcoming atmosphere.
Skills:
- Experience in a restaurant or food service environment.
- Excellent communication and phone etiquette skills.
- Ability to provide help and support to guests and colleagues.
- Strong guest services skills, with a focus on hospitality and customer satisfaction.
- Proficiency with POS systems, including Aloha POS.
- Experience in a hotel or hospitality setting is a plus.
- Ability to work in a fast-paced environment and adapt to changing situations.
- A friendly and welcoming demeanor, with a passion for providing exceptional customer service.
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Expected hours: 22 – 25 per week
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
Shift:
Ability to Commute:
- Saratoga Springs, NY 12866 (Required)
Ability to Relocate:
- Saratoga Springs, NY 12866: Relocate before starting work (Required)
Work Location: In person