SUMMARY
Avetta's SaaS platform connects the world's leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription software is used by 85k+ active customers in over 100 countries.
Avetta is looking for a Localization Program Manager with experience in global expansions coordinating language and country launches to support Sales and Product organizations. The candidate must be highly organized, thrive in a fast-paced environment and have a growth mindset.
You will be in a role that is a hybrid of traditional jobs in planning, project management, and operations reporting to the Sr. Director of Localization. You will be able to operate across geographical boundaries, have cross-cultural sensitivity and experience of interacting directly with stakeholders and clients proactively defining best practice playbooks and processes entering into new geographies.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Lead the day-to-day management of country launch program
- Build relationships with cross-functional teams and stakeholders (Program Management, Sales, Legal, Billing, Implementation, Training and other teams) to ensure successful country launches
- Contribute to the planning, strategy and evaluation of country launches in collaboration with stakeholders, external regulatory experts, counsels as well as linguistic teams
- Oversee end-to-end country launch process using JIRA, Wrike and other platforms
- Conduct Requirements Review Sessions with stakeholders
- Triage country launch related projects to stakeholders including ETA of each workflow step, project briefing, budget, reference materials and properly prepared files
- Monitor performance on a weekly and monthly cadence, identify risks and opportunities, and deliver successfully against high organizational standards
- Own weekly and monthly reporting on the state of the initiatives owned
- Utilize metrics to deep-dive into issues and uncover business-driving trends and patterns
- Communicate program status, risks, and propose resolutions to key stakeholders
- Provide guidance to internal stakeholders on best practices to ensure content is created with localization in mind minimizing issues at target
- Proactively identify process gaps and develop, document and implement efficient and scalable localization processes
- Conduct ongoing country updates, annual reviews, and monitoring of country/regional regulations
- Manage creation of program documents, launch plans, and data reports
- Outline and track country launch success metrics
- Stay informed on in-flight sales pursuits that require localization or need updates on progress of localization (inside Salesforce for tracking by quarter)
- Establish and track assigned country launch annual budget monthly
EDUCATION, TRAINING AND EXPERIENCE:
- Bachelor's degree in Business Management, International Studies, Linguistics, Localization or equivalent experience
- 5+ years of supporting language launches, global software launches, as well as expansions to net new countries
- Ability to navigate ambiguity, work independently and be able to set direction of country launch program
- Ability to lead large scale technical and cross functional programs to delivery
- Experience managing localization of various content types such as UI, Marketing, Regulatory & Legal
- Experience using CAT tools to manage localization pipeline & workflows
- JIRA, Confluence, Wrike, Salesforce, Marketo experience
- Solid knowledge of localization and internationalization issues
- Deep knowledge of linguistic asset optimization
- Effective communication, problem-solving and organizational skills. Excellent attention to detail
- Fluency in English in addition to one of the following languages: French, Japanese, German, Dutch or Chinese
- PM Certification and PowerBI knowledge are a plus
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