Qualifications
Bachelor’s degree required, MBA is desired. 5+ years experience in voice communications including in depth understanding of IP Telephony. Demonstrated experience in multiple of these disciplines: SIP multi model contact centers, interactive voice response, predictive dialing, data networking, voice messaging, conferencing and video. Experience with Avaya, Genesys, Nice, Verint, Nortel, Siemens, and Cisco VOIP communications platforms and Microsoft or IBM communications applications.
Secret Clearence required.
Duties
Responsible for formulating and defining system scope and objectives. Develops detailed technical specifications for enterprise level contact center and unified communications applications including but not limited to the following: Interaction Center and CTI applications Interactive Response, Voice Portal, and Speech applications. Contact Center reporting products (CMS, IQ, BCMR) Proactive Contact (Outbound Dialer) application Modular Messaging. Meeting Exchange. Designs, codes, tests, debugs, and documents CC and UC applications.
The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position: your supervisor may assign other duties as deemed necessary.
Job Type: Full-time
Pay: $125,000.00 - $135,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience level:
Schedule:
Education:
Experience:
- voice communications: 5 years (Required)
Security clearance:
Work Location: In person