Customer Service Representative
Are you passionate about providing exceptional customer service and eager to join a technology-driven leader in the industry? Look no further! We seek a dynamic Customer Service Representative to join our innovative team.
Foremark Performance Chemicals is a technology-driven leader in natural gas sweetening applications and formalin manufacturing for chemical intermediates. With an eye to the future, Foremark leads the way in sustainable product manufacturing, supporting the transition to a greener world. We continually pursue innovative, clean, and responsible chemistry to bring pure progress to our customers, markets, and communities.
As a privately held company, we offer team members the opportunity to contribute directly and meaningfully—all within a stable and growing business. Our values and what matters to us:
- Safeguarding People and Our Environment – We value safety and our environment above all else.
- Leading at All Levels - We value decision-making within our individual scope of responsibility while being empowered to communicate creative ideas and potential solutions for continuous improvement.
- Engaging to Make a Difference - We value our employees being engaged difference-makers who lead through knowledge, respect, collaboration, openness, and integrity. Our passion is to exceed the expectations of our customers.
- Ambitiously Improving - We value continuous improvement and deliver this by investing in and developing our people, processes, and systems. We are an innovative and learning organization that listens to our stakeholders and challenges the status quo. We are driven to excellence.
Best-in-Class Benefits and Perks:
Foremark values our employees’ time and efforts. Our commitment to your success is enhanced by competitive compensation, depending on experience, and an extensive benefits package including:
- Comprehensive health coverage: Medical, dental, and vision insurance provided
- Robust retirement planning: 401(k) plan available with employer matching
- Financial security: Life and disability insurance for added protection
- Flexible financial options: Health savings and flexible spending accounts offered
- Well-being and work-life balance: Paid time off and company paid holidays
Plus, we work to maintain the best environment for our employees, where people can learn and grow with the company. Foremark strives to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.
To thrive, you should have:
- High school diploma
- Ability to analyze data, provide insights, and maintain accuracy in all numerical tasks.
- Consistent performance and dependability, handling multiple demands and staying calm under pressure.
- Excellent at welcoming visitors and greeting customers.
Your role:
As the Customer Service Representative, you will administer and manage customer service and orders and receive visitors, along with successfully performing the following:
- Visitor Management: Ensure proper sign-in, notification, and office procedures for plant visitors.
- Customer Interaction: Serve as the primary contact for customers, visitors, and new employees; direct inquiries and process orders.
- Order Processing: Handle customer orders, billing, shipping prioritization, and documentation.
- Administrative Support: Manage files, organize paperwork, and maintain a clean and audit-ready reception area.
- Communication: Provide customers with shipment information, assist with inquiries, and send quarterly surveys.
Join the Dynamic Team at the Forefront of Energy Innovation!
If you're ready to take your career to the next level and be part of a team shaping the future of natural gas and chemical manufacturing, we'd love to hear from you. Apply now, and let's build a sustainable future together!
We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
Work Location: In person