Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at QuickSTAT. Our Schiller Park branch is looking for a new Customer Relationship Manager QuickSTAT to join our Air Logistics team.
You will manage and monitor key account customers and ensure compliance with all agreed company policies. Ensure that the needs of QuickSTAT customers are being satisfied consistently and that excellence in customer service is promoted throughout the organization. You will work collaboratively with operations and sales management to ensure maximum client satisfaction.
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Develop and maintain relationships with main clients
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Run daily activity reports and maintain overall awareness of live shipments
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Complete and send client reports
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Attend off site client meetings
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Provide shipment specific updates where required
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Escalate all client issues to the QuickSTAT management team and applicable Business Development account Manager
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Report to Regional Director of Operations
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This is a 24/7/365 Facility and scheduling flexibility is required
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Associate's Degree or Equivalent experience
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2+ years of Customer Service
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1+ Year of Air logistics experience in a Next Flight Out (NFO) setting
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1+ Year Experience in the BioPharma industry
At QuickSTAT we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $50K and $63K. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. QuickSTAT reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-KR1
About Kuehne+Nagel
With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
In 2018, Quick become part of Kuehne+Nagel Group. Specializing in time- and temperature-sensitive logistics for the healthcare and life science industry, QuickSTAT helps the world’s leading pharma and biotech companies bring new cell and gene therapies and personalized medicines to market worldwide. This is in addition to its life-changing and life-saving work transporting organs, tissue and corneas for transplant and research.