“Improving the lives of those with chronic care diseases while providing solutions to our customers."
Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.
Essential Duties:
Under the general supervision of the ROM, The Patient Service Technician is responsible for the delivery, set-up, patient education, and pick-up of Durable Medical Equipment. Patient Service Technician are responsible for keeping organized with delivery/pickup tickets along with updated Delivery Track on unsuccessful & successful deliveries made.
Responsibilities:
- Reports to work daily and is ready to work at the scheduled start time
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Must wear all safety equipment (i.e. back support and steel toed shoes)
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Works On-Call assignment as needed or scheduled coinciding with the Saturday schedule
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Responsible for providing CPAP, Pulse Ox, Mask Fitting and any other oxygen/DME equipment under supervision of Respiratory Therapist
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Completes initial Respironics/ResMed training program which includes annual competency assessment
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Provides patient education as part of the patient care activity according to the patient need
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Delivers respiratory, medical equipment and supplies to patients or clients
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Maintains current and update knowledge of respiratory and home care equipment
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Performs equipment set ups in a timely and professional manner
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Presents SuperCare through professional personal appearance and patient care activities
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Completes delivery and pick-up paperwork promptly and accurately, ensuring all serial numbers are listed and all paperwork is scanned into system
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Assists, when necessary, the pulling of equipment and supplies from the warehouse as ordered on patient delivery tickets
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Loads equipment, oxygen systems, and related supplies on to a delivery vehicle
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Must be familiar with all applicable laws and regulations as they pertain to setting up respiratory Equipment
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Manages all orders on route sheet and Delivery Track, delivers via company vehicle; equipment to meet ETA given
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Communicates back with dispatch and or patient if ETA cannot be met
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Adds necessary notes into Delivery Track on type of delivery
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Works with patient to solve a variety of problems, thereby acting as a company field representative (i.e. reverse demonstration process)
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Able to identify and label contaminated equipment that is picked up to be brought back to location
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Contaminated (bloodborne pathogen exposed): equipment that has any bodily fluids or has been in an insect/rodent infested environment
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Adhere to SuperCare Health's company policy/procedure on picking up contaminated labeled equipment
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Bag equipment in bag
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Transfer equipment back to location
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Unload and place equipment in “Dirty” (quarantine) designated area
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Responsible for attempting to successfully pick up rental equipment, as directed, follows policies pertaining to all equipment being returned
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Responsible for unloading of company vehicle, ensure all returned/picked up equipment is placed in proper designated area with pick up order attached
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Must complete a physical inspection of vehicles and document daily
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Promotes teamwork among team members which includes but is not limited to assisting other locations as needed
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Performs warehouse and office maintenance tasks as required
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Performs any other duties that may be requested by Supervisor or Management
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Understand and adheres to all of SuperCare Health company policies
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To remain knowledgeable to date on all products
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Maintain a professional, safe, and clean work environment and vehicle
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Schedule- varying start times
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On Call if applicable-Includes rotational holidays, weekdays, and weekends
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Fundamental Computer Skills
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Extensive travel via company vehicle required to patient's homes and/or delivery address for set-ups and recurring deliveries
Qualifications:
- Must be 21 years of age
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Valid Driver's License
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DOT certification (optional)
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Must be able to lift up to 50lbs
Education and or Experience:
- Graduate from Accredited High School or college
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Team player-ability
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Reliable and Responsible
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Detailed oriented
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Strong organizational skills
Benefits:
- Medical
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Dental
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Vision
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Flexible Savings Account
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401K
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Voluntary Life Insurance
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Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
Perks:
- Paid Training
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Paid Time Off
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Sick Time
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Use of Company Vehicle
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Growth Opportunities
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Employee Referral Reward Program
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Employee Discount Program
Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests
What SuperCare Health is About
"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.
Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.
Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.
We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``
Connect With Us!
Company Website https://supercarehealth.com/
Company Business Hours - 8:30 AM – 5:30 PM PST
LinkedIn https://www.linkedin.com/company/273667/admin/
Twitter https://twitter.com/SuperCareHealth
Facebook https://www.facebook.com/SuperCareHealth/
Instagram https://www.instagram.com/supercarehealth/
Araceli Richardson - Jr. Recruiter LinkedIn (https://www.linkedin.com/in/cassandra-cooper-4a5aaa1a3/)