DESCRIPTION:
The Appointment-setter role is responsible for making outbound calls to existing customers of our clients and scheduling appointments for them. These are established B2B or B2C relationships. This is NOT cold calling.
As an Appointment Setter, you will play a crucial role in driving business growth by setting appointments for our clients. You must be able to effectively communicate with and engage customers in both scripted and unscripted conversations.
DUTIES:
- Conduct warm calls to existing customers to generate appointments with their account representatives.
- Engage with customers in a professional and friendly manner to promote products or services.
- Utilize effective sales techniques to overcome objections and secure appointments.
- Maintain accurate and up-to-date records of all calls and appointments.
REQUIREMENTS:
- Fluent in English, both written and verbal
- Previous experience in inside sales, customer service, or telemarketing preferred
- Strong communication and interpersonal skills
- Ability to effectively navigate and utilize CRM systems, Microsoft and Google software tools, such as excel spreadsheets and word documents.
- Comfortable making outbound calls to existing and potential customers
- Excellent communication and interpersonal skills
- Strong persuasive and negotiation skills
- Goal-oriented mindset with the ability to meet targets and deadlines
- Self-motivated and able to work independently
- Must have your own PC or laptop with Windows 10 or higher (no Mac, iOS, etc.), 2-way headset with USB connection, and high-speed internet access.
- Located in the United States
- Able to participate in class training via Zoom
- ALL applicants must complete a recorded voice assessment on Indeed.
- ALL candidates must be willing to submit to a background check contingent on hire.
- Bilingual in Spanish is a plus, not a requirement
***Previous appointment-setting experience is REQUIRED.
Experience working in a call center (outbound calling), sales and/or telemarketing experience is PREFERRED.
If you meet the requirements outlined above and are ready to join our dynamic team, please submit your application through the provided platform. We look forward to reviewing your application.
ABOUT H2INSIGHT
H2insight is an established leader in the Customer Experience Management Industry with over 25 years in business. Local to Tampa Bay, H2insight aims to foster a positive culture for its employees, while working with passion and purpose on our mission to help our clients promote customer loyalty and retention.
Job Type: Part-time
Pay: $16.00 - $19.00 per hour
Expected hours: No less than 20 per week
Benefits:
- Flexible schedule
- Paid training
- Work from home
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Work Location: Remote