Job Description:
Gatti's Pizza is looking for an experienced General Manager for the overall management of the day to day restaurant operations. The General Manager is responsible for the on-going coaching, motivating and training of employees and for ensuring Guests are served a quality product in a clean and friendly environment.
Essential Functions
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Ensures excellent guest service that meets or exceeds expectations.
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Ensures that the restaurant is adequately staffed to meet guest needs.
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Manages recruitment of hourly employees.
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Initiates and follows through on corrective action of hourly employees.
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Ensures development of hourly employees, including maintaining an environment that fosters employee motivation, development and training.
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Ensures all employees follow established guidelines for product quality, availability, and excellence.
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Manages inventory, ordering and receiving.
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Practices prescribed facility cleanliness, maintenance, and safety practices.
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Manages in compliance with Gatti’s policies and procedures and all local, state and federal regulations.
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Monitors the performance of the restaurant through analysis of financial reports and results on Mystery Shop scores. Initiates corrective action as required.
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Handles the development of short and long term financial and operational plans for the restaurant in support of corporate objectives.
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Maintains a labor schedule that meets customer demand.
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Maintains weekly paperwork, cleanliness and organization of the office, and with enforcing company policies.
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Maintains product and service quality standards by conducting evaluations and investigating any complaints. Initiates corrective action as required.
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Recommends local store marketing programs to build sales and implements programs as directed.
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Maintains applicable preventative maintenance programs.
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Ensures the security and safety of the restaurant, its Guests and Employees.
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Holds employees and self-accountable for methods, standards, and results.
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Special projects as directed.
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Any other duties deemed necessary.
Experience and Skills:
Experience And Skills Required
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High School or GED. College degree a plus.
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Minimum two (2) years management experience in the food service industry, hospitality industry, or retail industry. Must be at least 18 years old.
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Demonstrates strong leadership and guest service skills.
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Demonstrates sound reasoning and follow-through in decision-making processes.
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Demonstrates excellent organizational, financial and problem solving skills.
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Ability to attract, train, retain, and motivate quality employees.
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Ability to work in a dynamic, fast-paced environment.
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Must be food safe certified.
Required Technical Skills
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Exposure to compiling, preparing, and maintaining store level P&L statements, budgets, and cost controls.
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Basic knowledge of PC functions in order to prepare and various computerized store reports.
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Exposure to handling OSHA, EEOC, FLMA, FLSA, and Health Department matters.
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Ability to communicate well, both orally and in writing.
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Ability to coach and direct employees.
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Understanding of 'back of house' and 'front of house' operations.
Job Benefits:
Job Type: Full-time
Flexible Scheduling
Lucrative Pay Package
From: Mr. Gatti's Pizza