This position will greet patients in person or by telephone and address all patient/visitor inquiries. The specialist will be responsible for answering incoming calls, directing calls to appropriate staff, greeting guests and manage the day-to-day operations of the front desk with constant interactions with clinical staff to keep the clinic running smoothly.
Duties:
- Greets patients and visitors in person or by telephone. Address all patient inquiries.
- Manage the day to day operations of the front desk with constant interactions with clinical staff to keep clinic running smoothly.
- Completes all appointment scheduling for patients.
- Reviews the clinical staff appointments on a daily basis and schedules appointments as requested by clinical staff or physician orders.
- Reschedules cancellations and no-show appointments.
- Schedules follow-up appointments for all visits.
- Files and retrieves any necessary patient records/paperwork through EMR.
- Enter all inquiry phone calls into the electronic health record and ensure call information is accurate and up to date.
- Maintains patient accounts by obtaining, recording, and updating personal, insurance, and financial information.
- Obtains revenue by recording and updating financial information, collects patient co-pays and deductibles, and post payments in the practice management system.
- Processes external referrals by entering the referral into the EHR and making appointments with external providers.
- Maintains confidentially of personal and financial information.
- Maintains clinic operations by following policies & procedures and reports needed changes.
- Keep primary care clinic front office/waiting area neat and tidy.
- Other duties as assigned.
Qualifications
Skills and Qualifications:
- High School diploma or GED
- At least 1 year of medical office experience.
- At least 1 year of customer service experience preferred.
- Ability to comprehend established office routines and policies.
- Ability to keep financial records and perform mathematical tasks.
- Good organizational skills and multi-tasking abilities a must.
- Professional demeanor and presentation.
- Excellent written and verbal communication skills.
- Time-management skills.
- Customer service driven.
- Must be able to learn quickly from oral and written instructions.
- Must be dependable.
- Attention to detail.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Healthcare setting:
Medical specialties:
Schedule:
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- EMR systems: 1 year (Preferred)
- Medical office: 1 year (Preferred)
Ability to Relocate:
- Elgin, IL 60123: Relocate before starting work (Required)
Work Location: In person