The Intake Specialist will serve as the central point of contact for all new walk-in clients to Catholic Charities Dallas Refugee Services (RS) by collecting and reviewing perspective client’s eligibility documentation, determining support levels based on set program parameters, providing referrals to RS programs based on eligibility as well as working with RS Program Managers and staff to ensure clients receive appropriate services. The Intake Specialists will follow up with clients and program staff for additional information as needed. The RS Intake Specialist will also be responsible for ensuring timely and accurate data entry in Catholic Charites Dallas case management system, Apricot360, as well as Refugee Services’ funder required databases, Client Track (CT) and potentially MRIS.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Intake coordination
- Conduct eligibility screenings for new and returning walk-in clients including but not limited to; refugees, asylees, Cuban/Haitian Entrants, SIVs, secondary migrant, and Victims of trafficking
- Maintain up-to-date knowledge on eligibility criteria of all programs offered by Catholic Charities Dallas, including but not limited to Office of Refugee Resettlement and Texas Office for Refugees funded programs,
- Refer eligible clients to appropriate Catholic Charities Dallas programs using the identified program process
- Refer ineligible clients to community resources such as local Texas Health and Human Services, shelters, food banks, crisis centers, other Catholic Charities Dallas mission areas and others as applicable
- Maintain a detailed, accurate and comprehensive database of all walk-in clients.
- Submit reports on walk-in clients including nationalities, age and gender demographics, immigration status, programs of enrollment and referrals to community resources
- Creation of new client case file and documentation in Apricot
- Maintenance of client case files and detailed case notes in Apricot
- Provides interpretation and translation as needed
- Completes documentation to meet Catholic Charities Dallas standards, as well as funder compliance and reporting requirements
- Data entry for RS programs as needed across the programs
OTHER DUTIES:
- Is knowledgeable of program policies to properly inform clients of the same
- Adheres to federal case and program documentation requirements as outlined by all funders and accreditation standards
- Submits reports as required and in a timely manner
- Complies with agency policies, protocol, and case management best practices
- Support the Missions, Values, and Vision of Catholic Charities of Dallas
- May train and lead the activities of volunteers and interns
- Participates in meetings, trainings and workshops as requested and coordinated by Catholic Charities Dallas and RS
- Assist in orientation of new clients
- Adhere to policies related to boundaries with and protection of clients.
- Complete required abuse prevention training (Safe Environment) and others, as required by program.
- Report suspicious and inappropriate behaviors.
- Follow mandated abuse reporting requirements.
- Adhere to job specific abuse risk management responsibilities.
- Adhere to procedures related to managing high risk activities and supervising clients, as applicable.
- Other duties as assigned by supervisor
EDUCATION & TRAINING:
- Bachelor’s degree in social work or related field preferred.
- Previous social work or case management experience preferred
KNOWLEDGE, SKILLS & ABILITIES:
- Excellent communication skills, verbal, written and interpersonal
- Computer literate and experience with MS Office suite of products
- Adherence to applicable professional and agency Codes of Ethics
- Capable of performing tasks with limited supervision.
- Efficient time management skills
- Attentive to detail and highly organized
- Ability to work in a flexible work environment
- Ability to lift and carry items up to 50 pounds
OTHER REQUIREMENTS: (background check, driving record, language, physical)
Background Check: This position requires a criminal background check
Driving Record: Clear driving record, valid TX driver’s license, required insurance, and own reliable transportation
Health: Annual TB screen and other public health screenings as indicated by program
Bilingual in a language reflected in the current client population is preferred (Dari, Arabic, Swahili, Burmese, French, Spanish, Ukrainian)
Job Type: Full-time
Pay: Up to $20.00 per hour
Benefits:
- 403(b)
- 403(b) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Dallas, TX 75247 (Required)
Ability to Relocate:
- Dallas, TX 75247: Relocate before starting work (Required)
Work Location: In person