Position Responsibilities
Engage the Workforce
Interact with and motivate the workforce
Conduct daily shift meetings
Solve problems and address issues for employees
Regularly communicate team goals and results
Deliver Operational Performance (including Productivity and Efficiency Targets)
Understand and communicate shift, Customer and Logistics Center goals
Execute the daily work plan by adjusting the workflow to meet goals
Implement CJ Logistics America’s Labor Management Program (performance observations)
Provide front line feedback on staffing needs to Supply Chain Leader and Operations Leader
Manage Employee Performance (including Safety, Quality and Productivity)
Provide coaching through observations and provide performance feedback
Track and communicate Operations Specialist performance
Conduct safety observations and participate in Safety Committee
Monitor and manage employee time, attendance and payroll
Ensure Implementation of Leading Practices
Job shadow Operations Specialists
Identify training and cross-training needs
Conduct on-the-job training with Operations Specialists
Perform process quality checks and program management
Connect employees to customer business objectives
Communicate customer specific requirements
Review Logistics Center performance against Customer requirements
Help the Operations Specialists to feel more connected to the larger customer goals