Who We Are
We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Jacksonville. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
What We Do
Reliable Ducts Heating and Cooling is a Jacksonville based HVAC contractor that provides service, maintenance, and new construction service throughout Jacksonville. We are a sister company of Sunshine State Plumbing which has provided plumbing services in the Jacksonville area for 15+ years. We are a family owned and operated business.We are a team of home service experts who go the extra mile to ensure peak performance for your home’s heating and air conditioning systems.
The Big Task
- On-Site Customer Service Representative (CSR) who's daily activities include answering and routing telephone calls, with light scheduling.
Key Sub Tasks
- Maintain constant contact with new and existing customers
- Educate customers
- Scheduling of team members likely
- Answer and route telephone calls appropriately
- Enter data completely and properly
- Perform general clerical duties associate with an office environment
- Support fellow staff members
- Other duties as assigned
Desired Skills and Experience
- High school diploma or equivalent
- Experience with Service Titan preferred
- Customer Servce Representative experience (2 years preferred)
- Answering and routing multi-line telephone system
- Basic reading, writing and arithmetic skills
- Problem solving skills
- Professionalism when navigating an issue
- Typing proficiency
- CRM Software experience
What We Offer
- Company Paid Medical Insurance, Long Term Disability and Life Insurance
- We offer Dental, Vision, Additional Life Insurance, Short-term Disability, AD&D and more.
- Annual Bonus Program - Paid Quarterly!
- Paid Training to help you grow individually and professionally.
- New technology, including integrated software.
- Simple IRA Retirement Plan with a company match.
- A family. This is last on the list because it’s most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Reliable Ducts Heating & Cooling.
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Reliable Ducts Heating & Cooling by visiting www.reliableductsac.com. When you're ready, please follow the directions at https://reliableductsac.com/career to apply for this position.
Must be able to pass a background check, and drug tests prior to and throughout employment. Long-Term Employment Opportunity.
EOE