Position Overview: Greets patients when they arrive, gathers appropriate demographics and insurance information. Collects due balances, posts and balances a daily payment batch. Schedules appointments and answers telephones. Answers patient questions and provide assistance when necessary.
Responsibilities:
Check In:
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Gather patient demographics, insurance information and enter into NextGen.
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Scan appropriate documents into EMA.
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Verify insurance benefits and eligibility.
- Collect outstanding balances, deductibles, copays due at the time of check in.
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Perform a variety of clerical duties.
Check Out:
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Schedule patient's follow up appointment.
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Collect outstanding balances, deductibles, copays due at the time of check out.
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Accurately post payments and provide receipts to patients.
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Balance individual daily receipts and money collected with daily batch postings and Phreesia reconciliation report.
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Perform other duties as assigned or requested.
Appointment Scheduling:
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Answer multi-line phones and handle the patient's needs or direct to the appropriate party.
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Call patients to remind them of upcoming appointments.
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Schedule new, follow-up appointments and adjust existing appointments.
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Respond to voicemails in a timely manner.
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Maintain schedule templates for multiple doctors.
Qualifications:
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Excellent communication, organizational and time management skills.
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Customer service, computer, and telephone skills.
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Meticulous attention to detail.