Terms of Employment: Full Time, Non-Exempt
Pay Range: $25 - $35/Hour
The IT Support Specialist is responsible for providing technical support and troubleshooting for the Company's IT systems. This role involves managing hardware and software installations, maintaining network security, and assisting staff with IT-related issues.
Key Responsibilities
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Provide technical support to staff for hardware and software issues
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Install and configure computer systems and applications
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Maintain network security and ensure data protection
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Troubleshoot and resolve IT issues promptly
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Collaborate with the IT team to develop and implement IT policies
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Assist in the training of staff on IT systems and best practices
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Maintain accurate records of IT support requests and resolutions
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Other duties as assigned
Qualifications
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Associate's degree in Information Technology or related field (Bachelor's degree preferred)
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Proven experience in in IT support or a similiar role
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Strong technical and troubleshooting skills
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Proficiency in Windows and Mac OS environments
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Excellent communication and interpersonal abilities
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Customer-focused attitude and ability to work under pressure
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Familiarity with network security and data protection practices
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Previous experience in the Restaurant Industry Software environment preferred
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Fully documented to work in the U.S.
Physical Requirements
Standing, Sitting, Walking: Must have the ability to frequently (8 hrs./day) sit, frequently (8hrs./day) stand, and occasionally (1-2 hrs/day) walk
Benefits
- Medical insurance company pays 55% of employee’s premium only
- Optional Dental, Vision and Life insurance
- Offer 401k at the completion of one year of employment with a company match
- Paid holidays - New Year's Day, MLK, Memorial Day, Juneteenth, Independence Day (July 4th), Labor Day, Thanksgiving and Christmas Day
- 50% off meals and catering at the restaurant groups
- $20/week IT allowance (phone, internet)
- 80 hours Paid Time Off accrued per year
Travel
There is primarily no travel for this position, but some local travel is expected when needed